Motorola Solutions

1 month ago

Statewide Customer Success Advocate - AZ

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

The Statewide Customer Success Advocate supports Motorola Solutions’ top-tier customers within Global Services by managing service contracts, ensuring utilization of Rave and Aware solutions, and driving adoption, retention, and renewals. You’ll build trusted advisor relationships, gather customer feedback, educate on new features, coordinate with internal teams, and monitor health metrics across a regional portfolio, including travel as needed.

Location: Arizona

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Develop a trusted advisor relationship with customers, stakeholders, and executive sponsors to ensure they are leveraging the solution(s) to achieve full business value.
•Serve as the voice of the customer, elicit and collect feedback to drive continuous improvement across onboarding, training, and product development.
•Educate customers on new product features and capabilities.
•Partner with internal stakeholders to align account activities with the customer’s business case and strategy.
•Monitor customer health, adoption, utilization, customer sentiment and other metrics across products and verticals, throughout the customers’ journey.

Travel: High travel

Pay and Benefits

Salary: USD 100,000 - 110,000 annually

Perks:401kHealth InsuranceDentalVisionRemote WorkPaid LeaveLife Insurance

Key Requirements

•High School diploma, or Associates, or Bachelor's Degree, plus 5 years of direct experience in Public Safety, Emergency Management, K12 Operations or Education, 911 Communications, Business continuity, or Security.
•Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
•Travel required: 50-75%
•Reside within the state of Arizona
•Must be able to obtain background clearance as required by our government customers.

Experience:5+ yearsPublic safetyEmergency managementK12 operationsEducation911 communicationsSecurity

Education:High School

Skills:CommunicationPresentationRelationship managementCustomer serviceInfluencingMultitaskLeadership

Languages:English

Tech Stack:SalesforceCRMSaaSMicrosoft OfficeGoogle Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

1 month ago

Statewide Customer Success Advocate - AZ

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Arizona

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Develop a trusted advisor relationship with customers, stakeholders, and executive sponsors to ensure they are leveraging the solution(s) to achieve full business value.
•Serve as the voice of the customer, elicit and collect feedback to drive continuous improvement across onboarding, training, and product development.
•Educate customers on new product features and capabilities.
•Partner with internal stakeholders to align account activities with the customer’s business case and strategy.
•Monitor customer health, adoption, utilization, customer sentiment and other metrics across products and verticals, throughout the customers’ journey.

Travel: High travel

Pay and Benefits

Salary: USD 100,000 - 110,000 annually

Perks:401kHealth InsuranceDentalVisionRemote WorkPaid LeaveLife Insurance

Key Requirements

•High School diploma, or Associates, or Bachelor's Degree, plus 5 years of direct experience in Public Safety, Emergency Management, K12 Operations or Education, 911 Communications, Business continuity, or Security.
•Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
•Travel required: 50-75%
•Reside within the state of Arizona
•Must be able to obtain background clearance as required by our government customers.

Experience:5+ yearsPublic safetyEmergency managementK12 operationsEducation911 communicationsSecurity

Education:High School

Skills:CommunicationPresentationRelationship managementCustomer serviceInfluencingMultitaskLeadership

Languages:English

Tech Stack:SalesforceCRMSaaSMicrosoft OfficeGoogle Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn