Customer Engagement Program Manager - Scale Team

Celonis
Munich
Full timeFunction: Program & Project Management (PMO)Experience: 3-5 yearsSkills: ["Stakeholder management","Building trust","Driving adoption","Programmatic execution","Scaled engagement"]

Drive value, adoption, and customer success across a portfolio of accounts by partnering with customers, regional partners, and internal teams. Build scalable engagement motions (1:N programs, value bootcamps, POVs, value sprints) and establish customer self-service via Centers of Excellence. Orchestrate AI-orchestrated account plans, monitor portfolio health to surface renewal risks, and deploy automated reports and nudges to enable customers and partners to realize measurable business outcomes at scale.

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FursaFursa
Celonis
Celonis
1 month ago

Customer Engagement Program Manager - Scale Team

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Last checked: 14 hours agoStatus: Live

Job Summary

Drive value, adoption, and customer success across a portfolio of accounts by partnering with customers, regional partners, and internal teams. Build scalable engagement motions (1:N programs, value bootcamps, POVs, value sprints) and establish customer self-service via Centers of Excellence. Orchestrate AI-orchestrated account plans, monitor portfolio health to surface renewal risks, and deploy automated reports and nudges to enable customers and partners to realize measurable business outcomes at scale.
Location: Munich
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Serve as a trusted advisor to drive value, adoption, and sponsorship for a portfolio of customers and partners.
  • •Establish Centers of Excellence and coach customers toward their value journey and self-service offerings.
  • •Manage scaled 1:N programs and engagement motions (e.g., value bootcamps, 1:1 sprint motions, POV development, value sprints) to generate portfolio-wide impact.
  • •Build structured governance across account and portfolio levels, and coordinate account activities and escalations to ensure value delivery at scale.
  • •Use AI-driven tools and agents to monitor portfolio health, track value realization signals, identify expansion opportunities, and proactively surface renewal risks.

Pay and Benefits

Equity and Bonus:Equity
Perks:RsusParental LeavePaid LeaveLearning BudgetWellhub MembershipHealth Insurance

Key Requirements

  • •3-5 years of programmatic execution with end-to-end post-sales customer journeys and value realization for a portfolio of customers.
  • •Broad industry and domain expertise to identify improvement opportunities and transfer best practices across industries.
  • •High AI fluency, using copilots and intelligent agents to accelerate workflows, craft business cases, and monitor portfolio health.
  • •Strong stakeholder management skills to build trust and inspire action across technical users and C-level executives.
  • •Native-level German proficiency to lead customer workshops and conduct executive presentations in German.
Experience:3-5 years
Skills:Stakeholder managementBuilding trustDriving adoptionProgrammatic executionScaled engagement
Languages:EnglishGerman
Tech Stack:AICopilotsIntelligent agentsAI agentsProcess Intelligence PlatformProcess Intelligence Graph

Company Brief

Celonis
Provides cloud-based process mining and execution management software that helps organizations visualize, analyze, and optimize business processes to improve efficiency, reduce costs, and accelerate operational transformation across enterprise systems.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 2011
WebsiteLinkedIn