3 days ago

Customer Engagement Program Manager - Scale Team

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Drive value, adoption, and customer success across a portfolio of accounts by partnering with customers, regional partners, and internal teams. Build scalable engagement motions (1:N programs, value bootcamps, POVs, value sprints) and establish customer self-service via Centers of Excellence. Orchestrate AI-orchestrated account plans, monitor portfolio health to surface renewal risks, and deploy automated reports and nudges to enable customers and partners to realize measurable business outcomes at scale.

Location: Munich

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Mid level

Key Responsibilities

•Serve as a trusted advisor to drive value, adoption, and sponsorship for a portfolio of customers and partners.
•Establish Centers of Excellence and coach customers toward their value journey and self-service offerings.
•Manage scaled 1:N programs and engagement motions (e.g., value bootcamps, 1:1 sprint motions, POV development, value sprints) to generate portfolio-wide impact.
•Build structured governance across account and portfolio levels, and coordinate account activities and escalations to ensure value delivery at scale.
•Use AI-driven tools and agents to monitor portfolio health, track value realization signals, identify expansion opportunities, and proactively surface renewal risks.

Pay and Benefits

Equity and Bonus:Equity

Perks:RsusParental LeavePaid LeaveLearning BudgetWellhub MembershipHealth Insurance

Key Requirements

•3-5 years of programmatic execution with end-to-end post-sales customer journeys and value realization for a portfolio of customers.
•Broad industry and domain expertise to identify improvement opportunities and transfer best practices across industries.
•High AI fluency, using copilots and intelligent agents to accelerate workflows, craft business cases, and monitor portfolio health.
•Strong stakeholder management skills to build trust and inspire action across technical users and C-level executives.
•Native-level German proficiency to lead customer workshops and conduct executive presentations in German.

Experience:3-5 years

Skills:Stakeholder managementBuilding trustDriving adoptionProgrammatic executionScaled engagement

Languages:EnglishGerman

Tech Stack:AICopilotsIntelligent agentsAI agentsProcess Intelligence PlatformProcess Intelligence Graph

Company Brief

Celonis

Provides cloud-based process mining and execution management software that helps organizations visualize, analyze, and optimize business processes to improve efficiency, reduce costs, and accelerate operational transformation across enterprise systems.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 2011

Website LinkedIn

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Celonis

3 days ago

Customer Engagement Program Manager - Scale Team

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Munich

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Mid level

Key Responsibilities

•Serve as a trusted advisor to drive value, adoption, and sponsorship for a portfolio of customers and partners.
•Establish Centers of Excellence and coach customers toward their value journey and self-service offerings.
•Manage scaled 1:N programs and engagement motions (e.g., value bootcamps, 1:1 sprint motions, POV development, value sprints) to generate portfolio-wide impact.
•Build structured governance across account and portfolio levels, and coordinate account activities and escalations to ensure value delivery at scale.
•Use AI-driven tools and agents to monitor portfolio health, track value realization signals, identify expansion opportunities, and proactively surface renewal risks.

Pay and Benefits

Equity and Bonus:Equity

Perks:RsusParental LeavePaid LeaveLearning BudgetWellhub MembershipHealth Insurance

Key Requirements

•3-5 years of programmatic execution with end-to-end post-sales customer journeys and value realization for a portfolio of customers.
•Broad industry and domain expertise to identify improvement opportunities and transfer best practices across industries.
•High AI fluency, using copilots and intelligent agents to accelerate workflows, craft business cases, and monitor portfolio health.
•Strong stakeholder management skills to build trust and inspire action across technical users and C-level executives.
•Native-level German proficiency to lead customer workshops and conduct executive presentations in German.

Experience:3-5 years

Skills:Stakeholder managementBuilding trustDriving adoptionProgrammatic executionScaled engagement

Languages:EnglishGerman

Tech Stack:AICopilotsIntelligent agentsAI agentsProcess Intelligence PlatformProcess Intelligence Graph

Company Brief

Celonis

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 2011

Website LinkedIn