RPA Production Support Engineer

NTT
Bengaluru
Workplace: RemoteFull timeFunction: Manufacturing & Production OperationsExperience: 2-6 yearsSkills: ["Troubleshooting","Communication","Documentation","Incident management","Root cause analysis","Coordination"]

Provide 24x7 operational support for business-critical RPA automations, including monitoring bot execution via MuleSoft RPA Manager, tracking schedules and failures, and performing initial troubleshooting (restarts/reruns) according to SOPs. Investigate issues across credentials, authentication, access, connectivity, virtual machines, and infrastructure, analyze logs/screenshots/errors, and manage incidents in ITSM tools. Escalate complex or code-related problems and maintain runbooks, shift handovers, and operational reporting.

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FursaFursa
NTT
NTT
1 week ago

RPA Production Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide 24x7 operational support for business-critical RPA automations, including monitoring bot execution via MuleSoft RPA Manager, tracking schedules and failures, and performing initial troubleshooting (restarts/reruns) according to SOPs. Investigate issues across credentials, authentication, access, connectivity, virtual machines, and infrastructure, analyze logs/screenshots/errors, and manage incidents in ITSM tools. Escalate complex or code-related problems and maintain runbooks, shift handovers, and operational reporting.
Location: Bengaluru
Workplace: Remote
Employment Type: Full time
Job Function: Manufacturing & Production Operations
Seniority: Mid level

Key Responsibilities

  • •Provide 24x7 operational support by monitoring bot execution and tracking schedules, success rates, and failures.
  • •Ensure critical bots run on defined schedules and business timelines.
  • •Perform initial troubleshooting, bot restarts, and reruns per SOPs.
  • •Investigate and analyze issues (credentials, authentication, access, connectivity, virtual machines, and infrastructure) using logs, screenshots, and error messages.
  • •Log, prioritize, track, and escalate incidents; coordinate with development, infrastructure, security, and business teams while maintaining runbooks and shift handover notes.

Key Requirements

  • •2 to 6 years of experience in RPA, application, or production support.
  • •Experience with MuleSoft RPA Manager (or a similar RPA platform).
  • •Knowledge of bot monitoring, scheduling, execution, and failure handling.
  • •Understanding of Windows servers, virtual machines, credentials, and access management.
  • •Familiarity with ITIL processes and tools such as ServiceNow or Jira.
Experience:2-6 yearsRPAProduction supportEnterprise automationBankingInsuranceHealthcareRetail
Skills:TroubleshootingCommunicationDocumentationIncident managementRoot cause analysisCoordination
Tech Stack:MuleSoft RPA ManagerRPAWindows serversVirtual machinesCredentialsAccess managementITSMServiceNowJiraITILSQLPowerShellAPIsScriptingITSM toolsRunbooksSOPs

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn