Public Sector Program Manager / Customer Success Manager (Ft. Bragg, NC)

Unstructured
United States
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Leadership","Stakeholder management","Problem-solving","Team coordination"]

Lead end-to-end program delivery and customer success for public sector accounts, primarily within DoD and Special Operations. Manage technical integrations, cross-functional coordination, and compliance while building strong USSOCOM relationships. Maintain onsite presence near Fort Bragg, drive adoption, identify expansion opportunities, and ensure mission-impact through secure federal delivery of Unstructured solutions.

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FursaFursa
Unstructured
Unstructured
6 months ago

Public Sector Program Manager / Customer Success Manager (Ft. Bragg, NC)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead end-to-end program delivery and customer success for public sector accounts, primarily within DoD and Special Operations. Manage technical integrations, cross-functional coordination, and compliance while building strong USSOCOM relationships. Maintain onsite presence near Fort Bragg, drive adoption, identify expansion opportunities, and ensure mission-impact through secure federal delivery of Unstructured solutions.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own the end-to-end program delivery lifecycle for public sector accounts, particularly within the U.S. Department of Defense and Special Operations community, ensuring milestones, deliverables, and timelines are met
  • •Navigate cross-functional coordination with product, engineering, and solutions teams to deliver tailored solutions
  • •Ensure programs align with customer missions, security requirements, and compliance frameworks
  • •Act as the primary point of contact for public sector customers, building trusted partnerships that drive adoption and long-term value
  • •Own contract execution, including reviewing deliverables, ensuring compliance, and coordinating with internal stakeholders on contractual obligations
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveDisability Insurance

Key Requirements

  • •3–5 years of program management or customer success experience in public sector environments, preferably supporting the U.S. Department of Defense
  • •Established relationship with USSOCOM and/or its components, gained through prior military service or direct business engagement
  • •Ability to work regularly onsite in or near Fort Bragg, NC
  • •Active SECRET clearance (TS/SCI eligibility strongly preferred)
  • •Strong understanding of federal procurement, compliance, and delivery requirements
Experience:3-5 yearsPublic sectorDefenseDoDUSSOCOM
Skills:CommunicationLeadershipStakeholder managementProblem-solvingTeam coordination
Certifications:SECRET clearance
Languages:English
Tech Stack:Machine learningAISaaS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:SECRET

Company Brief

Unstructured
Provides tools and libraries to extract, process, and structure data from various document types (PDFs, HTML, emails, images) for downstream ML and analytics workflows, enabling developers to turn unstructured content into usable data programmatically.
Industry: Data Infrastructure
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