Delivery Hero

4 weeks ago

Manager, Process & Automation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 minutes agoStatus: Live

Job Summary

Lead the design and scaling of automated vendor workflows and SOPs across 16 markets, driving AI-driven processes to reduce manual work and cost-to-serve while ensuring governance, consistency, and strong vendor experience.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Design, maintain and own SOPs across Longtail post graduation vendors.
•Build and manage vendor handover and quality gates (Incubation → Growth).
•Design AI and tool-based workflows for vendor management and zombie recovery.
•Translate commercial and analytics strategy into executable workflows.
•Eliminate manual work and reduce cost-to-serve.

Key Requirements

•5-8+ years in operations excellence, process design or automation.
•Experience working with CRM, ticketing systems and AI workflows.
•Strong execution and problem-solving mindset.
•Experience building automation using CRM workflows, AI copilots, or internal scripting.
•Comfort working with data teams to build automation triggers.

Experience:FoodtechE-commerceLogistics

Languages:English

Tech Stack:CRMAIScriptingInternal scripting

Company Brief

Delivery Hero

Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Delivery Hero

4 weeks ago

Manager, Process & Automation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 minutes agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Design, maintain and own SOPs across Longtail post graduation vendors.
•Build and manage vendor handover and quality gates (Incubation → Growth).
•Design AI and tool-based workflows for vendor management and zombie recovery.
•Translate commercial and analytics strategy into executable workflows.
•Eliminate manual work and reduce cost-to-serve.

Key Requirements

•5-8+ years in operations excellence, process design or automation.
•Experience working with CRM, ticketing systems and AI workflows.
•Strong execution and problem-solving mindset.
•Experience building automation using CRM workflows, AI copilots, or internal scripting.
•Comfort working with data teams to build automation triggers.

Experience:FoodtechE-commerceLogistics

Languages:English

Tech Stack:CRMAIScriptingInternal scripting

Company Brief

Delivery Hero

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor