Portfolio Leader, Commercial Professional Services

Benchling
Zurich
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 7+ yearsSkills: ["Influence and persuasion","Standards enforcement","Forecasting discipline","Cross-team collaboration"]

Own the commercial performance and delivery frameworks of Benchling’s professional services portfolio across EMEA, spanning bespoke strategic implementations, packaged offerings, and the partner ecosystem. Lead services bookings and forecasting, govern SOW quality, pricing, and margins, and drive time-to-value and adoption for delivered engagements. Establish KPIs, stewardship of the Benchling Implementation Methodology, and partner governance to scale capacity while maintaining quality and consistency.

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Benchling
Benchling
18 hours ago

Portfolio Leader, Commercial Professional Services

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Job Summary

Own the commercial performance and delivery frameworks of Benchling’s professional services portfolio across EMEA, spanning bespoke strategic implementations, packaged offerings, and the partner ecosystem. Lead services bookings and forecasting, govern SOW quality, pricing, and margins, and drive time-to-value and adoption for delivered engagements. Establish KPIs, stewardship of the Benchling Implementation Methodology, and partner governance to scale capacity while maintaining quality and consistency.
Location: Zurich
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Own EMEA services bookings across bespoke, packaged, and partner-delivered work; forecast accurately and manage to target.
  • •Drive delivery quality and ensure engagements land on time, on budget, and against committed customer outcomes for Strategic and SMB accounts.
  • •Own scoping-to-delivery motion (qualification through scoping, SOW, and handoff) and keep the pipeline repeatable and low-friction.
  • •Set standards for SOW scoping quality, pricing, and margin; review and approve custom SOWs against commercial and delivery-risk thresholds.
  • •Own the packaged and standardized services portfolio end to end, including packaged delivery oversight and partner governance/capacity expansion.

Key Requirements

  • •7+ years in professional services, consulting, or delivery, with experience owning complex commercial engagements end to end.
  • •Proven ownership of bookings, revenue, and margin outcomes, including scoping, pricing, forecasting, and estimate-at-completion discipline.
  • •Track record of influencing teams without direct management and enforcing standards across engagements.
  • •Experience scaling standardized services (packaged/advisory/smaller project delivery) alongside custom enterprise engagements.
  • •Demonstrated experience enabling and governing third-party consulting or system integration partners on technical implementations.
Experience:7+ yearsProfessional servicesConsultingDelivery
Skills:Influence and persuasionStandards enforcementForecasting disciplineCross-team collaboration
Tech Stack:AgileCloudSaaSSoftware development lifecycle

Company Brief

Benchling
Provides a cloud-based R&D Cloud and laboratory informatics platform that centralizes scientific data, streamlines experiments, and accelerates biotechnology and life-science research and development for biotech, pharma, and academic teams.
Industry: Biotech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2012
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor