3 days ago

Customer Solution Representative - French/English

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Resolve moderate to complex technical issues for customers by providing thorough answers about products, services, and technical matters. Proactively notify and assist customers to prevent or mitigate problems, spanning hardware and software for current and obsolete offerings. Build trusted relationships within customer accounts, collaborate with clients and QA teams for smooth outcomes, and act as an escalation point while driving process and quality improvements.

Location: Tunisia

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Operate independently using established protocols to address customer concerns with moderate judgment.
•Resolve moderate to complex technical problems spanning hardware and software through customer interactions and proactive notifications.
•Provide comprehensive responses about services, products, technical matters, and customer relations, including features, specifications, and repairs.
•Assist customers proactively to mitigate or prevent problems and participate in initiatives to improve processes or quality.
•Coordinate departmental work, mentor the team, serve as an escalation point, and collaborate with clients, programmers, QA testers, and managers for seamless outcomes.

Key Requirements

•Fluency in French and English.
•Typically 2-3 years of related work experience, preferably in remote support or telephone support.
•High school diploma/GED/higher secondary education or equivalent demonstrated competence.
•Experience resolving technical problems involving hardware and software through incoming customer interactions and proactive notification.
•Knowledge of help desk support and IT service management (e.g., ServiceNow, issue tracking).

Education:High School

Skills:Effective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity

Languages:FrenchEnglish

Tech Stack:Agile MethodologyAutomationComputer HardwareComputer SciencePrint devicesHelp Desk SupportInformation Technology Infrastructure LibraryIssue TrackingIT Service ManagementLinuxMicrosoft Office 365Microsoft Windows 11Operating SystemsPeripheral DevicesServiceNowTechnical Support

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

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