Aster

4 weeks ago

Senior Executive, Call Center

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide Level 2 (L2) support for myAster online orders, focusing on resolving escalations, managing the order lifecycle, and ensuring a seamless customer experience. Coordinate with internal teams and external partners to resolve issues, process refunds/returns, and maintain timely communications across high-volume e-commerce operations.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Handle escalated customer queries related to online orders and provide timely resolutions
•Track and manage order status across systems to ensure smooth handling from placement to delivery
•Process refund requests and validations and manage returns and reverse logistics
•Coordinate with internal teams (Category, Finance, Operations) and external partners (delivery providers, vendors) to speed resolution
•Monitor resolution timelines, maintain accuracy, and identify recurring issues to suggest improvements

Key Requirements

•1 to 2 years of experience in e-commerce or customer operations
•Familiarity with order management systems is preferred
•Strong communication skills and attention to detail
•Ability to manage high query volumes and maintain accuracy
•Bachelor's Degree

Experience:1-2 yearsE-commerceCustomer operationsOrder management

Education:Bachelor's

Skills:CommunicationProblem-solvingAttention to detail

Languages:English

Company Brief

Aster

Aster DM Healthcare operates hospitals, clinics, pharmacies and diagnostic centers across the Middle East and India, delivering integrated primary, secondary and tertiary healthcare services along with specialty care and allied medical services.

Industry: Healthcare Providers

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1987

Website LinkedIn

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Aster

4 weeks ago

Senior Executive, Call Center

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Handle escalated customer queries related to online orders and provide timely resolutions
•Track and manage order status across systems to ensure smooth handling from placement to delivery
•Process refund requests and validations and manage returns and reverse logistics
•Coordinate with internal teams (Category, Finance, Operations) and external partners (delivery providers, vendors) to speed resolution
•Monitor resolution timelines, maintain accuracy, and identify recurring issues to suggest improvements

Key Requirements

•1 to 2 years of experience in e-commerce or customer operations
•Familiarity with order management systems is preferred
•Strong communication skills and attention to detail
•Ability to manage high query volumes and maintain accuracy
•Bachelor's Degree

Experience:1-2 yearsE-commerceCustomer operationsOrder management

Education:Bachelor's

Skills:CommunicationProblem-solvingAttention to detail

Languages:English

Company Brief

Aster

Industry: Healthcare Providers

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1987

Website LinkedIn