MS Engineer L2- MS Windows

NTT
Mumbai
Workplace: HybridFull timeFunction: IT Operations (Systems/Network Admin)Education: bachelorsSkills: ["Communication","Collaboration","Client focus","Documentation","Working under pressure"]

Maintain client IT infrastructure and systems as an L2 Managed Services Engineer, proactively monitoring, triaging, and resolving incidents and requests within SLAs. Manage work queues and update tickets with actions taken, log and analyze issues to prevent escalation, and execute controlled changes with risk mitigation and change-management documentation. Audit tickets for quality, support second-level troubleshooting, handle client escalations, and assist with disaster recovery testing while collaborating with automation and L1 teams.

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FursaFursa
NTT
NTT
1 week ago

MS Engineer L2- MS Windows

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Maintain client IT infrastructure and systems as an L2 Managed Services Engineer, proactively monitoring, triaging, and resolving incidents and requests within SLAs. Manage work queues and update tickets with actions taken, log and analyze issues to prevent escalation, and execute controlled changes with risk mitigation and change-management documentation. Audit tickets for quality, support second-level troubleshooting, handle client escalations, and assist with disaster recovery testing while collaborating with automation and L1 teams.
Location: Mumbai
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Proactively monitor, identify, investigate, and resolve technical incidents and problems to restore services.
  • •Manage work queues and handle incidents/requests within agreed SLAs, updating tickets with actions taken.
  • •Identify, analyze, and log issues before they escalate; provide second-level support and coordinate with teams and clients.
  • •Execute changes with risk mitigation and contribute to change management with detailed documentation.
  • •Audit incident and request tickets for quality, recommend improvements, identify automation opportunities, handle client escalations, and support disaster recovery functions/tests as needed.

Key Requirements

  • •Moderate-level experience in managed services handling cross-technology infrastructure.
  • •Experience with ticketing tools, preferably ServiceNow.
  • •Familiarity with ITIL processes and experience working with vendors and third parties.
  • •Ability to plan activities and projects while accounting for changing circumstances.
  • •Bachelor’s degree in IT/Computing or equivalent work experience.
Experience:Managed servicesIT infrastructure
Education:Bachelor's in IT/Computing
Skills:CommunicationCollaborationClient focusDocumentationWorking under pressure
Tech Stack:Microsoft WindowsServiceNowITILDisaster recoveryTicketing

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn