Customer Success Manager APAC - (Chinese Speaker)

Multiplier
Malaysia
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Customer obsession","Communication","Writing","Organization","Self-motivation"]

Own customer relationships for named accounts across APAC, using consultative solutioning to help customers meet talent and business objectives. Monitor product adoption, share industry best practices, and partner with Sales, Product, Operations, and Engineering to drive growth and retention. Synthesize customer feedback to influence the product roadmap, identify expansion opportunities, and design solutions aligned to customer needs—while reporting to the Regional Head of CX.

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FursaFursa
Multiplier
Multiplier
1 month ago

Customer Success Manager APAC - (Chinese Speaker)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own customer relationships for named accounts across APAC, using consultative solutioning to help customers meet talent and business objectives. Monitor product adoption, share industry best practices, and partner with Sales, Product, Operations, and Engineering to drive growth and retention. Synthesize customer feedback to influence the product roadmap, identify expansion opportunities, and design solutions aligned to customer needs—while reporting to the Regional Head of CX.
Location: Malaysia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build trusted, outcome-based relationships with named accounts through consultative solutioning.
  • •Actively monitor adoption of products/services and provide industry knowledge to drive engagement.
  • •Partner cross-functionally (Sales, Product, Operations, Engineering) to deliver the best customer experience and improve retention.
  • •Capture and synthesize customer feedback to inform Product and help shape the product roadmap.
  • •Identify growth opportunities within your portfolio and design solutions for customers across industries and tiers.

Key Requirements

  • •2 to 3+ years of experience in Customer Success or Account Management.
  • •Confidently communicate in Mandarin Chinese (written and spoken).
  • •Be based in Malaysia.
  • •Overachieve goals and targets (2+ of the last 3 years).
  • •Strong communication and writing skills, with the ability to explain complex topics clearly.
Experience:2+ yearsHR techCustomer successAccount managementRemote work
Skills:Customer obsessionCommunicationWritingOrganizationSelf-motivation
Languages:Mandarin Chinese

Company Brief

Multiplier
Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 5M to 10M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor