Multiplier

3 days ago

Customer Success Manager APAC - Malaysia Based

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own customer relationships for named accounts across APAC, using consultative solutioning to help customers meet talent and business objectives. Monitor product adoption, share industry best practices, and partner with Sales, Product, Operations, and Engineering to drive growth and retention. Synthesize customer feedback to influence the product roadmap, identify expansion opportunities, and design solutions aligned to customer needs—while reporting to the Regional Head of CX.

Location: Malaysia

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build trusted, outcome-based relationships with named accounts through consultative solutioning.
•Actively monitor adoption of products/services and provide industry knowledge to drive engagement.
•Partner cross-functionally (Sales, Product, Operations, Engineering) to deliver the best customer experience and improve retention.
•Capture and synthesize customer feedback to inform Product and help shape the product roadmap.
•Identify growth opportunities within your portfolio and design solutions for customers across industries and tiers.

Key Requirements

•2 to 3+ years of experience in Customer Success or Account Management.
•Confidently communicate in Mandarin Chinese (written and spoken).
•Be based in Malaysia.
•Overachieve goals and targets (2+ of the last 3 years).
•Strong communication and writing skills, with the ability to explain complex topics clearly.

Experience:2+ yearsHR techCustomer successAccount managementRemote work

Skills:Customer obsessionCommunicationWritingOrganizationSelf-motivation

Languages:Mandarin Chinese

Company Brief

Multiplier

Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 5M to 10M

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: New York, United States

Founded: 2020

Glassdoor: 4.3

Website LinkedIn Glassdoor

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Multiplier

3 days ago

Customer Success Manager APAC - Malaysia Based

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Malaysia

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build trusted, outcome-based relationships with named accounts through consultative solutioning.
•Actively monitor adoption of products/services and provide industry knowledge to drive engagement.
•Partner cross-functionally (Sales, Product, Operations, Engineering) to deliver the best customer experience and improve retention.
•Capture and synthesize customer feedback to inform Product and help shape the product roadmap.
•Identify growth opportunities within your portfolio and design solutions for customers across industries and tiers.

Key Requirements

•2 to 3+ years of experience in Customer Success or Account Management.
•Confidently communicate in Mandarin Chinese (written and spoken).
•Be based in Malaysia.
•Overachieve goals and targets (2+ of the last 3 years).
•Strong communication and writing skills, with the ability to explain complex topics clearly.

Experience:2+ yearsHR techCustomer successAccount managementRemote work

Skills:Customer obsessionCommunicationWritingOrganizationSelf-motivation

Languages:Mandarin Chinese

Company Brief

Multiplier

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 5M to 10M

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: New York, United States

Founded: 2020

Glassdoor: 4.3

Website LinkedIn Glassdoor