Team Lead, Market Operations

Carvana
California
Workplace: OnsiteFull timeUSD 72,000 - 78,000 annuallyFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Interpersonal skills","Leadership","Coaching","Problem-solving","Analytical thinking"]

Lead daily operations for a local Carvana hub, driving market launch, logistics, consumer branding, and overall market success. Manage and develop a team of Customer Advocates through hiring support, onboarding, coaching, feedback, performance check-ins, and goal-setting. Monitor and present regular reports to upper management, handle complex customer-facing issues, and continuously improve both customer and team experience in a fast-paced environment.

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FursaFursa
Carvana
Carvana
1 day ago

Team Lead, Market Operations

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead daily operations for a local Carvana hub, driving market launch, logistics, consumer branding, and overall market success. Manage and develop a team of Customer Advocates through hiring support, onboarding, coaching, feedback, performance check-ins, and goal-setting. Monitor and present regular reports to upper management, handle complex customer-facing issues, and continuously improve both customer and team experience in a fast-paced environment.
Location: California
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub, owning market operations and ongoing market success.
  • •Lead day-to-day team engagement and effectiveness by managing the employee and customer experience.
  • •Help interview, select, onboard, and train Customer Advocates, and provide tools, resources, and guidance for success.
  • •Provide performance feedback, conduct check-ins, set goals, and reinforce accomplishments using organizational tools and programs.
  • •Generate and monitor regular reports and present them to upper management, while handling complex and sensitive customer-facing issues.

Pay and Benefits

Salary: USD 72,000 - 78,000 annually
Perks:Health InsuranceDentalVision401kWellness Stipend

Key Requirements

  • •5+ years in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history developing and coaching employees.
  • •Experience with strategic planning and process improvement, guiding teams to exceed goals.
  • •Excellent interpersonal and leadership skills with the ability to diagnose and solve complex problems while maintaining focus on the customer experience.
Education:Bachelor's
Skills:Interpersonal skillsLeadershipCoachingProblem-solvingAnalytical thinking
Languages:English
Tech Stack:SalesforceTableau

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn