BPO Customer Care Associate

NTT
Manila
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail","Time management","Organizational skills"]

Handle routine and non-routine customer inquiries and issues, escalating complex or unexpected cases to higher-level employees. Resolve more complex situations using acquired knowledge, ensuring accurate and timely transaction processing to meet client SLAs. Take escalated calls from providers/callers, troubleshoot nonstandard pending transactions, and help prepare SOPs or support process transitions while contributing to tactical plans for project milestones.

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FursaFursa
NTT
NTT
2 months ago

BPO Customer Care Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Handle routine and non-routine customer inquiries and issues, escalating complex or unexpected cases to higher-level employees. Resolve more complex situations using acquired knowledge, ensuring accurate and timely transaction processing to meet client SLAs. Take escalated calls from providers/callers, troubleshoot nonstandard pending transactions, and help prepare SOPs or support process transitions while contributing to tactical plans for project milestones.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Resolve routine customer questions and issues, escalating complex/unexpected matters to higher-level employees
  • •Apply demonstrated knowledge to resolve more complex client situations and ensure SLA-compliant outcomes
  • •Ensure accurate and timely completion of transactions, including processing nonstandard pending transactions
  • •Take escalated calls from providers/callers and coordinate follow-up as needed
  • •Support preparation of SOPs/process transitions and develop tactical plans to hit project milestones

Key Requirements

  • •1–3 years of relevant experience
  • •High School Diploma (or equivalent)
  • •Undergraduate degree or some college coursework preferred
  • •Solid computer skills
  • •Strong communication, customer service, and attention to detail/time management skills
Experience:1-3 yearsBPOCustomer service
Education:High School
Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn