(Senior) Account Manager (m/f/d)

Statista
Hamburg
Full timeFunction: Customer Success & Account ManagementSkills: ["Proactive mindset","Communication","Relationship building","Strategic thinking","Solution orientation"]

Own and grow a mid-market customer portfolio by managing renewals and driving upsell and cross-sell opportunities to increase revenue. Conduct proactive engagement and product coaching, identify expansion potential, and execute tailored upselling strategies. Serve as a trusted advisor through solution-oriented guidance aligned to customer requirements, including contract negotiations at senior decision-maker level.

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FursaFursa
Statista
Statista
11 hours ago

(Senior) Account Manager (m/f/d)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own and grow a mid-market customer portfolio by managing renewals and driving upsell and cross-sell opportunities to increase revenue. Conduct proactive engagement and product coaching, identify expansion potential, and execute tailored upselling strategies. Serve as a trusted advisor through solution-oriented guidance aligned to customer requirements, including contract negotiations at senior decision-maker level.
Location: Hamburg
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Betreuung und Ausbau von Bestandskunden im Mid-Market Bereich sowie Weiterentwicklung eines Kundenportfolios.
  • •Abschluss von Renewals und Identifikation sowie Umsetzung von Upsell- und Cross-Sell-Potenzialen zur Umsatzsteigerung.
  • •Durchführung proaktiver Engagements und Produktcoaching zur Stärkung der Kundenbeziehung.
  • •Identifikation von Expansionsmöglichkeiten und Umsetzung von Upselling-Strategien.
  • •Strategische Kundenbetreuung und -entwicklung sowie Vertragsverhandlungen auf höchster Entscheider-Ebene.

Pay and Benefits

Perks:Flexible HoursHealth Insurance

Key Requirements

  • •Mehrjährige Erfahrung im Account Management oder Customer Success Management, insbesondere beim Ausbau und der individuellen Weiterentwicklung von Kundenportfolios.
  • •Idealerweise Kenntnisse im Umgang mit Plattform- oder Lizenzgeschäften.
  • •Erfahrung im Arbeiten mit Umsatzzielen und Aktivitätskennzahlen sowie in der Umsetzung von Verkaufsstrategien.
  • •Proaktives Mindset, Motivation und die Fähigkeit, Kundenbeziehungen aktiv auszubauen und langfristiges Wachstum zu fördern.
  • •Ausgezeichnete Kommunikationsfähigkeiten in Deutsch auf muttersprachlichem Niveau und fließende Englischkenntnisse.
Skills:Proactive mindsetCommunicationRelationship buildingStrategic thinkingSolution orientation
Languages:GermanEnglish

Company Brief

Statista
Operates an online statistics portal providing market and consumer data, industry reports, and infographics. Serves businesses, researchers, and media with aggregated statistics and insights across global industries and topics.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Hamburg, Germany
Founded: 2007
WebsiteLinkedIn