Commercial Services Representative I-9

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Problem solving","Data entry","Professionalism"]

Handle Commercial customer interactions via phone and email, providing accurate information and resolving issues during first contact. Serve as the main point of contact for Premier and Core clients, directing Treasury Management requests to specialists and providing initial support for key commercial products. Enter and confirm customer data in databases, create service requests in the CRM for tracking, and follow confidentiality and call center quality and attendance standards.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

Commercial Services Representative I-9

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Handle Commercial customer interactions via phone and email, providing accurate information and resolving issues during first contact. Serve as the main point of contact for Premier and Core clients, directing Treasury Management requests to specialists and providing initial support for key commercial products. Enter and confirm customer data in databases, create service requests in the CRM for tracking, and follow confidentiality and call center quality and attendance standards.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions professionally and courteously via phone and email.
  • •Provide accurate information and explain products and policies so customers can understand.
  • •Serve as main point of contact for Premier and Core client interactions.
  • •Support Commercial products (e.g., Wire, ACH, Customer Statements, Healthcare, Lockbox, Vault Services, Go-ID, Copy Requests, Balance Inquiry).
  • •Track issues and requests by entering data and creating service requests in the CRM; accurately route/escalate when needed.

Key Requirements

  • •High school education or equivalent.
  • •Minimum two (2) years of previous customer service or commercial experience preferred.
  • •Ability to perform data entry and basic computer skills.
  • •Knowledge of banking products and procedures is helpful.
  • •Excellent customer service and telephone communication skills to clearly articulate and explain information.
Experience:2+ yearsBankingCustomer service
Education:High School
Skills:Customer serviceCommunicationProblem solvingData entryProfessionalism
Tech Stack:CRMDatabaseComputer systems

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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