ServiceTitan Dispatch Operations Specialist - Freelance, Remote

Magic
Philippines
Workplace: RemoteFull timeUSD 7 - 7 hourlyFunction: Transportation & Fleet OperationsExperience: 2+ yearsSkills: ["Calm under pressure","Dependable","Self-sufficient","Attention to detail","Clear communication"]

Dispatch and schedule HVAC or food equipment repair work orders to technicians using ServiceTitan (or similar), rerouting quickly as urgent jobs come in. You’ll communicate clearly with both customers and technicians, confirm job notes in the field management system, and handle billing and parts/equipment record entry with high accuracy. This fully remote role supports a fast, “white glove” customer experience and coordinates emergency coverage as needed.

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Magic
Magic
4 hours ago

ServiceTitan Dispatch Operations Specialist - Freelance, Remote

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Dispatch and schedule HVAC or food equipment repair work orders to technicians using ServiceTitan (or similar), rerouting quickly as urgent jobs come in. You’ll communicate clearly with both customers and technicians, confirm job notes in the field management system, and handle billing and parts/equipment record entry with high accuracy. This fully remote role supports a fast, “white glove” customer experience and coordinates emergency coverage as needed.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Dispatch customer work orders to technicians using ServiceTitan (or similar field management software).
  • •Reroute schedules efficiently throughout the day as urgent or same-day jobs come in.
  • •Coordinate rotational emergency/on-call coverage as needed.
  • •Communicate work order details and expectations with customers and technicians, including follow-ups and conflict resolution.
  • •Enter billing notes and parts/equipment information accurately and maintain up-to-date records in the field management system.

Pay and Benefits

Salary: USD 7 hourly

Key Requirements

  • •2+ years of dispatching, scheduling, or customer service experience in commercial HVAC or food service equipment repair (or comparable residential experience).
  • •Hands-on scheduling experience with field management software (ServiceTitan strongly preferred).
  • •Excellent English communication skills, written and verbal.
  • •Proficiency with Google Suite and comfort using computer/tablet/smartphone technology.
  • •A reliable, quiet home setup with the required equipment and internet speed.
Experience:2+ years
Skills:Calm under pressureDependableSelf-sufficientAttention to detailClear communication
Languages:English
Tech Stack:ServiceTitanMHelpDeskService FusionField EdgeHousecall ProJobberGoogle SuiteGoogle DocsGoogle Sheets

Company Brief

Magic
Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Revenue: USD 50M to 100M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2015
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Glassdoor: 3.3
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