Client Success Manager

Nexxen
New York
Workplace: HybridFull timeUSD 75,000 - 95,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Organization","Analytical mindset","Client relationship building"]

Own post-sale relationships and campaign/deal delivery for a portfolio of managed service and programmatic advertisers. Manage end-to-end managed service and PMP deal lifecycles, including targeting setup, QA, optimization, and KPI-based reporting. Serve as a trusted advisor across Nexxen’s SSP/DSP and DMP capabilities, onboarding clients and driving retention, cross-sell/upsell, and measurable growth. Partner with Strategic Sales, Ad Operations, and Supply to ensure campaigns succeed from kick-off to optimization.

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Nexxen
Nexxen
1 month ago

Client Success Manager

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Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own post-sale relationships and campaign/deal delivery for a portfolio of managed service and programmatic advertisers. Manage end-to-end managed service and PMP deal lifecycles, including targeting setup, QA, optimization, and KPI-based reporting. Serve as a trusted advisor across Nexxen’s SSP/DSP and DMP capabilities, onboarding clients and driving retention, cross-sell/upsell, and measurable growth. Partner with Strategic Sales, Ad Operations, and Supply to ensure campaigns succeed from kick-off to optimization.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as primary post-sale contact for managed service and programmatic advertiser accounts to drive retention and growth.
  • •Diagnose client needs, develop tailored strategies, and support upsell and cross-sell aligned to performance insights.
  • •Own end-to-end campaign delivery across managed service and PMP channels, including setup, launch, pacing, optimization, and KPI reporting.
  • •Manage the full PMP deal lifecycle (deal setup, targeting configuration, best practices, QA, and troubleshooting).
  • •Provide product expertise as a trusted advisor on DSP/SSP offerings and collaborate cross-functionally to resolve campaign and deal performance issues.

Pay and Benefits

Salary: USD 75,000 - 95,000 annually
Perks:MedicalDentalVisionDisability Insurance401kEapParental LeavePaid LeavePaid Holidays

Key Requirements

  • •2+ years in a client-facing account management or operations role within a DSP, SSP, media agency, or publisher.
  • •Proven track record managing programmatic campaigns across CTV, online video, and/or display.
  • •Experience with PMP deal management, SSP platforms, and programmatic deal troubleshooting.
  • •Strong analytical mindset translating performance data into actionable narratives.
  • •Proficiency in Excel (pivot tables, large datasets) and PowerPoint; familiarity with Salesforce, ad servers, brand safety, and verification platforms.
Experience:2+ yearsProgrammatic advertisingDSP/SSPMedia agencyPublisherCTVSaaS
Skills:CommunicationOrganizationAnalytical mindsetClient relationship building
Tech Stack:SSPDMPDSPPMPSalesforceExcelPowerPointAd serversBrand safetyVerification platforms

Company Brief

Nexxen
Nexxen is a global advertising technology company offering a unified platform for programmatic advertising, data management, and Connected TV solutions, serving advertisers, agencies, publishers and broadcasters worldwide.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
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