Customer Solutions Engineer

Fivetran
Texas, Philadelphia
Workplace: RemoteFull timeUSD 80,489 - 96,590.5Function: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Collaboration","Customer support","Documentation"]

Provide frontline technical support to dbt Labs customers across tickets, email, and video—helping resolve issues from simple queries to complex troubleshooting. Build deep expertise across the dbt platform, take ownership from initial investigation through resolution, and improve support enablement by enhancing documentation. Collaborate with peers and engineering across time zones, leveraging conversational AI tools to research and draft responses.

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FursaFursa
Fivetran
Fivetran
2 weeks ago

Customer Solutions Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide frontline technical support to dbt Labs customers across tickets, email, and video—helping resolve issues from simple queries to complex troubleshooting. Build deep expertise across the dbt platform, take ownership from initial investigation through resolution, and improve support enablement by enhancing documentation. Collaborate with peers and engineering across time zones, leveraging conversational AI tools to research and draft responses.
Location: Texas, Philadelphia
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Support customers through tickets, email, and video while handling issues from simple queries to complex technical dilemmas.
  • •Build technical expertise across the dbt platform to assist with any challenge.
  • •Own customer issues end-to-end, from initial troubleshooting through resolution.
  • •Enhance documentation to ensure accuracy and clarity.
  • •Collaborate with peers, engineering, and stakeholders across time zones, and use conversational AI tools to support response and documentation workflows.

Pay and Benefits

Salary: USD 80,489 - 96,590.5
Equity and Bonus:Equity
Perks:Health InsurancePaid LeaveParental LeaveEquityLearning BudgetPhone Stipend

Key Requirements

  • •Demonstrated expertise in SQL and APIs, including understanding network requests.
  • •A strong technical foundation in a SaaS support environment.
  • •Exceptional written and verbal communication skills for customer-facing support and documentation.
  • •Prior experience in roles that merge technical work with client-facing support (e.g., engineering support or customer success).
  • •Experience building documentation or technical how-to guides using text, images, or video.
Experience:SaaS
Skills:CommunicationProblem-solvingCollaborationCustomer supportDocumentation
Languages:English
Tech Stack:DbtSQLAPIsYAMLJSONZendeskDatadogLogicMonitorSnowflakeBigQueryClaudeChatGPTETL

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn