Application Support Officer

Dubai Health Authority
Dubai
Workplace: OnsiteFull time20,001 - 30,000 monthlyFunction: Product ManagementEducation: bachelorsSkills: ["Technical troubleshooting","Communication","Training delivery","Attention to detail","User support"]

Act as the IT technical support contact for assigned applications, handling initial analysis of end-user requests and coordinating implementation activities such as installation, configuration, testing, and certification. Troubleshoot application faults via phone or onsite, perform quality checks, and monitor application performance. Create training materials and user guides, deliver training for new and existing users, and evaluate change requests. Ensure compliance with DHA information security policies, report incidents, and protect information assets.

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FursaFursa
Dubai Health Authority
Dubai Health Authority
2 days ago

Application Support Officer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Act as the IT technical support contact for assigned applications, handling initial analysis of end-user requests and coordinating implementation activities such as installation, configuration, testing, and certification. Troubleshoot application faults via phone or onsite, perform quality checks, and monitor application performance. Create training materials and user guides, deliver training for new and existing users, and evaluate change requests. Ensure compliance with DHA information security policies, report incidents, and protect information assets.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Act as the IT technical support person for assigned application(s) and participate in assigned work teams.
  • •Perform initial analysis of end-user application requests and support preparation of project plans, SOWs, and business cases.
  • •Participate in application implementation including installation, configuration, and testing, and support testing/certification for compliance.
  • •Diagnose and solve application faults and monitor/maintain assigned applications.
  • •Create training materials and user operating guides, conduct user training, and evaluate change requests and additional desired functions/reports.

Pay and Benefits

Salary: 20,001 - 30,000 monthly

Key Requirements

  • •Bachelors in Information Security, Science in Cybersecurity, Information Technology, or a related field.
  • •Develop technical and functional expertise of assigned applications.
  • •Comply with DHA information security policies, procedures, and guidelines.
  • •Liaise with concerned personnel to maintain full compliance with IS Security Policies.
  • •Troubleshoot application faults and resolve technical problems for end users.
Education:Bachelor's in Information Security, Science in Cybersecurity, Information Technology (or related field)
Skills:Technical troubleshootingCommunicationTraining deliveryAttention to detailUser support
Languages:ArabicEnglish

Company Brief

Dubai Health Authority
Dubai Health Authority (DHA) plans, regulates, and provides healthcare services across Dubai, overseeing public health policy, hospitals, clinics, licensing, and health insurance initiatives to improve healthcare quality and access for residents and visitors.
Industry: Public Sector Agencies
Company Size: Enterprise (1,001+ employees)
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2007
WebsiteLinkedIn