3 days ago

Sr. Escalation Engineer - Client Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide world-class escalation support for Thales products within a growing Global Support Organization. Work with Client Services and global support/development teams to replicate customer issues, diagnose root causes, validate fixes, and drive continuous process improvements. Ensure interoperability across Thales and third-party software, support 24x7 telephone rota coverage, and create technical knowledge assets (articles, webinars, white papers) to improve customer experience.

Location: Belfast

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide product escalation support to the Client Services technical support team for complex customer deployments.
•Configure/replicate customer environments in lab settings to diagnose issues and identify root causes.
•Collaborate with global development teams to diagnose issues and validate fixes.
•Validate interoperability of Thales products with third-party vendor software/solutions.
•Create and maintain technical knowledge assets (support articles, webinars, white papers) and facilitate training on new products/features.

Pay and Benefits

Perks:Health InsuranceEquityAnnual BonusPaid Leave

Key Requirements

•Bachelor’s degree in computer science/engineering or a technical field, or equivalent experience.
•Strong Linux and Windows Server administration skills, including system/log troubleshooting and virtualization experience (VMware, Hyper-V).
•Solid networking fundamentals (TCP/IP, DNS, routing, NAT, VPN) with packet capture/analysis using Wireshark and tcpdump.
•Strong database knowledge (Oracle, MSSQL Server, PostgreSQL, DB2, MySQL), including SQL troubleshooting and performance fundamentals.
•Security and compliance fundamentals, including vulnerability/risk and encryption concepts, with awareness of PCI-DSS, SOX, HIPAA, and GDPR.

Education:Bachelor's

Skills:Root cause analysisTroubleshootingAnalytical skillsCrisis managementTechnical documentationOwnershipCustomer advocacyTrend analysis

Tech Stack:LinuxWindows ServerVMwareHyper-VAWSAzureGCPTCP/IPDNSNATVPNWiresharkTcpdumpLoad balancerOracleMSSQL ServerPostgreSQLDB2MySQLSQL

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn

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Thales

3 days ago

Sr. Escalation Engineer - Client Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Belfast

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide product escalation support to the Client Services technical support team for complex customer deployments.
•Configure/replicate customer environments in lab settings to diagnose issues and identify root causes.
•Collaborate with global development teams to diagnose issues and validate fixes.
•Validate interoperability of Thales products with third-party vendor software/solutions.
•Create and maintain technical knowledge assets (support articles, webinars, white papers) and facilitate training on new products/features.

Pay and Benefits

Perks:Health InsuranceEquityAnnual BonusPaid Leave

Key Requirements

•Bachelor’s degree in computer science/engineering or a technical field, or equivalent experience.
•Strong Linux and Windows Server administration skills, including system/log troubleshooting and virtualization experience (VMware, Hyper-V).
•Solid networking fundamentals (TCP/IP, DNS, routing, NAT, VPN) with packet capture/analysis using Wireshark and tcpdump.
•Strong database knowledge (Oracle, MSSQL Server, PostgreSQL, DB2, MySQL), including SQL troubleshooting and performance fundamentals.
•Security and compliance fundamentals, including vulnerability/risk and encryption concepts, with awareness of PCI-DSS, SOX, HIPAA, and GDPR.

Education:Bachelor's

Skills:Root cause analysisTroubleshootingAnalytical skillsCrisis managementTechnical documentationOwnershipCustomer advocacyTrend analysis

Tech Stack:LinuxWindows ServerVMwareHyper-VAWSAzureGCPTCP/IPDNSNATVPNWiresharkTcpdumpLoad balancerOracleMSSQL ServerPostgreSQLDB2MySQLSQL

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn