Customer Solutions Specialist (18-month Fixed Term Contract)

Miele
Australia
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Negotiation","Active listening","Empathy","Problem-solving","Conflict resolution","Organizational skills","Autonomy","Continuous improvement"]

Based in Scoresby, the Customer Solutions Specialist provides premium customer service to consumers and retail/service partners by managing enquiries, complaints, and service disruptions. You’ll drive first-contact resolution with accurate case management, communicate proactively, and collaborate with internal teams and offshore partners to deliver timely solutions. The role also emphasizes empathy-led conflict resolution and continuous improvement aligned with team KPIs.

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FursaFursa
Miele
Miele
1 day ago

Customer Solutions Specialist (18-month Fixed Term Contract)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Based in Scoresby, the Customer Solutions Specialist provides premium customer service to consumers and retail/service partners by managing enquiries, complaints, and service disruptions. You’ll drive first-contact resolution with accurate case management, communicate proactively, and collaborate with internal teams and offshore partners to deliver timely solutions. The role also emphasizes empathy-led conflict resolution and continuous improvement aligned with team KPIs.
Location: Australia
Workplace: Hybrid
Employment Type: Full time · 18 months
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide exceptional customer service and support to consumers, retail partners, service partners, and internal stakeholders.
  • •Manage enquiries, complaints, and service disruptions through effective case management and follow-through.
  • •Strive for first contact resolution while maintaining attention to detail and data accuracy.
  • •Collaborate with internal teams and offshore partners to deliver timely and effective customer solutions.
  • •Handle objections and resolve conflicts with empathy, professionalism, and strong problem-solving skills.

Pay and Benefits

Perks:Paid LeaveRemote WorkFlu VaccinationsEmployee AssistanceWellness Stipend

Key Requirements

  • •Strong customer service mindset with the ability to manage enquiries, complaints, and complex situations professionally.
  • •Excellent communication, negotiation, and active listening skills with empathy.
  • •Proven problem-solving ability to resolve conflicts and manage customer expectations.
  • •Strong organisational skills with exceptional attention to detail and accurate data management.
  • •Confident PC user able to learn and navigate multiple systems and case management tools.
Skills:CommunicationNegotiationActive listeningEmpathyProblem-solvingConflict resolutionOrganizational skillsAutonomyContinuous improvement

Company Brief

Miele
Manufacturer of premium domestic and commercial appliances including washers, dryers, dishwashers, ovens, and vacuum cleaners, known for engineering quality, longevity, and innovative household technologies.
Industry: Home Appliances
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Gütersloh, Germany
Founded: 1899
WebsiteLinkedIn