Manager, Account Management

WebMD
United States
Workplace: OnsiteFull timeUSD 120,000 - 130,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Customer relationship management","Problem-solving"]

Lead a high-performing team of Account Managers focused on retention, growth, and overall client satisfaction for Patient Engagement customers. Map client needs to the company’s product suite, drive upsell opportunities, manage forecasts and budgets, and collaborate with Sales, Client Service, and Product teams to ensure on-time delivery and achievement of revenue targets.

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FursaFursa
WebMD
WebMD
1 year ago

Manager, Account Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead a high-performing team of Account Managers focused on retention, growth, and overall client satisfaction for Patient Engagement customers. Map client needs to the company’s product suite, drive upsell opportunities, manage forecasts and budgets, and collaborate with Sales, Client Service, and Product teams to ensure on-time delivery and achievement of revenue targets.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Attract, retain and develop qualified, high performing staff to serve as relationship managers for specified accounts.
  • •Manage the divisional areas(s) which identify new business and meet client needs to ensure satisfaction.
  • •Provide consultation to employees or clients on program best practices, industry developments and strategic topics.
  • •Oversee billing, revenue and activity forecasting, performance guarantees and annual budget/contract renewals.
  • •Develop and deliver regular client reports on budget, timelines, activity and strategic plans.

Pay and Benefits

Salary: USD 120,000 - 130,000 annually

Key Requirements

  • •Bachelor's degree in a business-related field; Master’s degree preferred
  • •At least five years of experience in health, account or sales management, or an equivalent combination
  • •Two years or more of experience building and managing high-performance individuals and teams
  • •Ability to travel with Account Managers to meet with key decision makers
  • •Strong knowledge of patient engagement strategies and ability to map solutions to client needs for upsells
Experience:5+ yearsHealthcareAccount managementSales management
Education:Bachelor's
Skills:LeadershipCommunicationCustomer relationship managementProblem-solving

Company Brief

WebMD
Operates a leading online health information and health services platform offering medical news, symptom checkers, drug information, and physician directory services to consumers and healthcare professionals.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: New York, United States
Founded: 1996
WebsiteLinkedIn