Helpdesk Associate-ITSM

NTT
Noida
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Teamwork","Troubleshooting","Independence"]

Provide IT Service Desk support to end-users by assisting with IT devices, applications, and processes. Log, update, and promptly escalate support issues, support end-user onboarding, and collaborate with internal IT teams on testing, integration, and maintenance. Help evaluate and implement process and technology improvements, and engage in learning additional IT business areas. Work from office with 24/7 rotational shifts and strong communication and troubleshooting skills.

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FursaFursa
NTT
NTT
3 months ago

Helpdesk Associate-ITSM

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end-users by assisting with IT devices, applications, and processes. Log, update, and promptly escalate support issues, support end-user onboarding, and collaborate with internal IT teams on testing, integration, and maintenance. Help evaluate and implement process and technology improvements, and engage in learning additional IT business areas. Work from office with 24/7 rotational shifts and strong communication and troubleshooting skills.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide IT Service Desk support, guidance, and training for end-users across IT devices, applications, and processes.
  • •Record, update, and escalate support issues promptly to the next level.
  • •Support IT onboarding activities for end-users.
  • •Collaborate with internal IT teams on system testing, integration, and maintenance.
  • •Identify and implement process and technology improvements for IT and business users.

Key Requirements

  • •Excellent English written and verbal communication skills.
  • •Exceptional customer service skills.
  • •Strong troubleshooting skills, including bug-finding and resolution.
  • •Knowledge to troubleshoot IT software and hardware environments (Win 10, macOS, iOS, Android, Google Suite, Microsoft).
  • •Ability to work independently within a diverse global team.
Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependence
Languages:English
Tech Stack:ITSMWin 10MacOSIOSAndroidGoogle SuiteMicrosoft

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn