Compass

1 week ago

Agent Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own the day-to-day experience for a portfolio of high-touch real estate agents, serving as their primary point of contact via phone, email, and in-person meetings. Provide 1:1 support, training, and strategic recommendations to drive adoption of Compass technology and services. Deliver marketing assistance through templated collateral and partner with marketing specialists, while collaborating with onboarding and internal teams on launches and expansion projects.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage a portfolio of high-touch customers as their day-to-day contact for questions and issues via phone, email, and in-person meetings.
•Provide 1:1 support, strategic recommendations, and group training to promote adoption of Compass technology and adjacent services.
•Handle essential marketing support, including answering questions and creating templated collateral like listing presentations and postcards, and liaising with marketing specialists.
•Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.
•Serve as a mentor for Agent Experience Coordinator(s), managing escalations and supporting ongoing initiatives including new office openings and expansion/M&A activity.

Pay and Benefits

Salary: USD 26 - 32 hourly

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife InsurancePet Insurance

Key Requirements

•2-3 years of experience in customer service, training, office management, hospitality, or operations.
•Experience working with real estate is a plus.
•Experience delivering live or virtual training is a plus.
•Experience supporting customers with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
•Ability to communicate clearly, listen well, and handle problems with empathy and strong attention to detail.

Experience:Customer serviceTrainingReal estate

Skills:CommunicationRelationship managementListeningEmpathyProblem-solving

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn

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Compass

1 week ago

Agent Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage a portfolio of high-touch customers as their day-to-day contact for questions and issues via phone, email, and in-person meetings.
•Provide 1:1 support, strategic recommendations, and group training to promote adoption of Compass technology and adjacent services.
•Handle essential marketing support, including answering questions and creating templated collateral like listing presentations and postcards, and liaising with marketing specialists.
•Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.
•Serve as a mentor for Agent Experience Coordinator(s), managing escalations and supporting ongoing initiatives including new office openings and expansion/M&A activity.

Pay and Benefits

Salary: USD 26 - 32 hourly

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife InsurancePet Insurance

Key Requirements

•2-3 years of experience in customer service, training, office management, hospitality, or operations.
•Experience working with real estate is a plus.
•Experience delivering live or virtual training is a plus.
•Experience supporting customers with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
•Ability to communicate clearly, listen well, and handle problems with empathy and strong attention to detail.

Experience:Customer serviceTrainingReal estate

Skills:CommunicationRelationship managementListeningEmpathyProblem-solving

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn