AutoTrader.com

1 day ago

Client Relationship Manager II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Optimize commercial fleet operations for national clients by driving growth and retention through operational partnership. Monitor KPIs such as inspection compliance and preventative maintenance, generate actionable reporting from fleet management systems, and lead regular business reviews with transparent performance updates. Serve as primary escalation contact, resolve service issues, and coordinate cross-functional teams to improve SLA performance, customer satisfaction, documentation, and compliance.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Track and analyze KPIs including federal inspection compliance, preventative maintenance, on-road failures, and spend.
•Generate insights and actionable reports using fleet management systems.
•Conduct regular client meetings and lead business reviews aligned with client objectives by sharing performance metrics.
•Serve as primary point of contact and escalation lead while coordinating with cross-functional teams to meet client needs.
•Monitor SLA performance, customer satisfaction, and audit results; maintain accurate documentation and adhere to procedural controls and reporting standards.

Pay and Benefits

Salary: USD 55,600 - 83,400 annually

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeavePaid Holidays

Key Requirements

•Bachelor’s degree in Communication or Business Admin and 2 years’ experience in a related field, or an equivalent combination such as a master’s degree with up to 2 years’ experience or 6 years’ related experience.
•Strong problem-solving skills to quickly and effectively resolve client issues.
•Proven ability to manage complex client relationships and deliver high customer satisfaction.
•Excellent communication skills with a proactive, transparent approach to client engagement.
•Ability to analyze operational performance, identify gaps, and recommend process improvements, including experience working with data, financial considerations, and technology.

Experience:2+ yearsAutomotiveFleet operations

Education:Bachelor's in Communication; Business Admin

Skills:Problem-solvingCommunication

Tech Stack:Fleet management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com

Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Atlanta, United States

Founded: 1997

Website LinkedIn

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AutoTrader.com

1 day ago

Client Relationship Manager II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Track and analyze KPIs including federal inspection compliance, preventative maintenance, on-road failures, and spend.
•Generate insights and actionable reports using fleet management systems.
•Conduct regular client meetings and lead business reviews aligned with client objectives by sharing performance metrics.
•Serve as primary point of contact and escalation lead while coordinating with cross-functional teams to meet client needs.
•Monitor SLA performance, customer satisfaction, and audit results; maintain accurate documentation and adhere to procedural controls and reporting standards.

Pay and Benefits

Salary: USD 55,600 - 83,400 annually

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeavePaid Holidays

Key Requirements

•Bachelor’s degree in Communication or Business Admin and 2 years’ experience in a related field, or an equivalent combination such as a master’s degree with up to 2 years’ experience or 6 years’ related experience.
•Strong problem-solving skills to quickly and effectively resolve client issues.
•Proven ability to manage complex client relationships and deliver high customer satisfaction.
•Excellent communication skills with a proactive, transparent approach to client engagement.
•Ability to analyze operational performance, identify gaps, and recommend process improvements, including experience working with data, financial considerations, and technology.

Experience:2+ yearsAutomotiveFleet operations

Education:Bachelor's in Communication; Business Admin

Skills:Problem-solvingCommunication

Tech Stack:Fleet management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Atlanta, United States

Founded: 1997

Website LinkedIn