Cisco

1 month ago

Customer Experience Customer Success Specialist - Sec

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Join Cisco's Customer Experience team as a strategic technical advisor helping customers realize value from security investments. You will lead adoption journeys, run executive workshops, influence product roadmaps, and ensure ongoing utilization of advanced security features across global ecosystems, bridging technical know-how with business outcomes in Networking, Security, and Cloud & AI Infrastructure.

Location: Japan

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, while providing feedback to CX Product Management.
•Accelerate value realization by applying adoption frameworks to help customers achieve business outcomes, including baselining environments and onboarding journeys.
•Identify and mitigate adoption risks, such as low technical usage or integration barriers, ensuring a successful customer journey.
•Document adoption plans, site matrices, and multi-functional communications to keep project collaborators aligned across onboarding lifecycle.
•Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs for long-term product utilization.

Key Requirements

•10–12+ years in security consulting or technical customer success roles.
•Expert-level knowledge of Security Stack (Secure Access, Umbrella, DUO, ISE, NGFW, Secure Workload, XDR/SNA).
•Strong understanding of how security integrates with SDWAN and Data Center (ACI) architectures.
•Bachelor’s or Master’s degree in Engineering or Computer Science.
•Multiple advanced certifications (CISSP or CISM plus CCIE preferred).

Experience:10-12 yearsCybersecuritySecurity consultingCustomer successNetwork security

Education:Bachelor's

Skills:CommunicationProblem-solvingLeadership

Certifications:CISSPCISMCCIE

Tech Stack:Secure AccessUmbrellaDUOISENGFWSecure WorkloadXDRSD-WANACI

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

1 month ago

Customer Experience Customer Success Specialist - Sec

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Japan

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, while providing feedback to CX Product Management.
•Accelerate value realization by applying adoption frameworks to help customers achieve business outcomes, including baselining environments and onboarding journeys.
•Identify and mitigate adoption risks, such as low technical usage or integration barriers, ensuring a successful customer journey.
•Document adoption plans, site matrices, and multi-functional communications to keep project collaborators aligned across onboarding lifecycle.
•Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs for long-term product utilization.

Key Requirements

•10–12+ years in security consulting or technical customer success roles.
•Expert-level knowledge of Security Stack (Secure Access, Umbrella, DUO, ISE, NGFW, Secure Workload, XDR/SNA).
•Strong understanding of how security integrates with SDWAN and Data Center (ACI) architectures.
•Bachelor’s or Master’s degree in Engineering or Computer Science.
•Multiple advanced certifications (CISSP or CISM plus CCIE preferred).

Experience:10-12 yearsCybersecuritySecurity consultingCustomer successNetwork security

Education:Bachelor's

Skills:CommunicationProblem-solvingLeadership

Certifications:CISSPCISMCCIE

Tech Stack:Secure AccessUmbrellaDUOISENGFWSecure WorkloadXDRSD-WANACI

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor