Customer Service Representative

Sika
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Customer service","Communication","Organization"]

Provide excellent customer service for the buildings and parking refurbishment team by placing and consolidating orders, arranging delivery, and maintaining accurate customer pricing in SAP for invoicing. Handle customer inquiries by phone and email quickly and accurately, communicate order status, and process RMAs, credits, and rebills within required timeframes. Support other customer service reps when needed and attend regional meetings to strengthen relationships with sales personnel.

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FursaFursa
Sika
Sika
8 hours ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide excellent customer service for the buildings and parking refurbishment team by placing and consolidating orders, arranging delivery, and maintaining accurate customer pricing in SAP for invoicing. Handle customer inquiries by phone and email quickly and accurately, communicate order status, and process RMAs, credits, and rebills within required timeframes. Support other customer service reps when needed and attend regional meetings to strengthen relationships with sales personnel.
Location: United States
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service to current and future clients for the buildings and parking refurbishment team.
  • •Place and consolidate customer orders and arrange delivery via customers’ preferences.
  • •Maintain updated pricing and enter customer pricing into SAP for invoicing accuracy.
  • •Respond to customers by phone or email quickly and accurately, including communicating order status.
  • •Process RMAs, credits, and rebills within required timeframes; assist other customer service reps and attend regional meetings.

Pay and Benefits

Perks:Health Insurance401kAnnual BonusPaid LeaveLearning Budget

Key Requirements

  • •Minimum 5 years of customer service experience.
  • •Excellent computer skills, with knowledge of SAP (a plus).
  • •Ability to work independently and make decisions.
  • •Ability to effectively interact with customers and other departments.
  • •Excellent organizational skills.
Experience:5+ yearsCustomer service
Skills:Customer serviceCommunicationOrganization
Languages:English
Tech Stack:SAP

Company Brief

Sika
Global specialty chemicals company supplying systems and products for bonding, sealing, damping, reinforcing and protecting in the construction and industrial sectors. Offers adhesives, sealants, concrete admixtures, and roofing systems worldwide.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Baar, Switzerland
Founded: 1910
WebsiteLinkedIn