Farfetch

2 months ago

Partner Support Specialist (English Speaker)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Partner Support Specialist to maintain the health of Farfetch’s partner ecosystem in a fast-paced B2B environment, owning daily partner relationships, handling operational/technical queries, tracking KPIs, and driving process improvements to scale service delivery from Porto, Portugal.

Location: Porto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Act as the main point of contact for partners regarding daily operational and technical queries (e.g. order/returns issues, systems queries, customer service priorities)
•Support partners with speed, quality and service on every communication channel
•Monitor operational KPIs, trend spot partners’ behaviors, and proactively seek solutions for recurring issues
•Work closely with internal departments to ensure that top-notch service is delivered to all internal and external customers
•Identify best practices and help establish process standards that guarantee consistency and efficiency at scale

Key Requirements

•Fluent in English (written and spoken).
•Experienced in a service environment, preferably B2B.
•Self-motivated and eager to provide impeccable service.
•Results-driven with a natural drive for high performance.
•Organized and detail oriented.

Experience:E-commerceLuxury fashionB2B

Skills:CommunicationNegotiationProblem-solvingOrganizationCustomer service

Languages:English

Tech Stack:ExcelPowerPointWindows

Company Brief

Farfetch

Global online luxury fashion marketplace connecting consumers with boutiques and brands worldwide, offering curated designer clothing, accessories, and personalized shopping services through technology-driven retail solutions.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2007

Website LinkedIn

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Farfetch

2 months ago

Partner Support Specialist (English Speaker)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Porto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Act as the main point of contact for partners regarding daily operational and technical queries (e.g. order/returns issues, systems queries, customer service priorities)
•Support partners with speed, quality and service on every communication channel
•Monitor operational KPIs, trend spot partners’ behaviors, and proactively seek solutions for recurring issues
•Work closely with internal departments to ensure that top-notch service is delivered to all internal and external customers
•Identify best practices and help establish process standards that guarantee consistency and efficiency at scale

Key Requirements

•Fluent in English (written and spoken).
•Experienced in a service environment, preferably B2B.
•Self-motivated and eager to provide impeccable service.
•Results-driven with a natural drive for high performance.
•Organized and detail oriented.

Experience:E-commerceLuxury fashionB2B

Skills:CommunicationNegotiationProblem-solvingOrganizationCustomer service

Languages:English

Tech Stack:ExcelPowerPointWindows

Company Brief

Farfetch

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2007

Website LinkedIn