Teller Manager

FB Financial
United States
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 5+ yearsSkills: ["Coaching","Leadership","Customer service","Risk management","Attention to detail"]

Manage and supervise Teller area operations and daily sales and service execution, ensuring customers are served promptly and cash and operational standards are balanced at day’s end. Lead Teller staff through coaching, training, and performance monitoring, while handling escalated inquiries and advanced customer needs. Oversee cash drawer security, cash management, and compliance procedures (including Regulation CC, suspicious activity documentation, and robbery protocols). Coordinate with branch and bank leadership and represent the bank in community events.

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FB Financial
FB Financial
3 days ago

Teller Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Manage and supervise Teller area operations and daily sales and service execution, ensuring customers are served promptly and cash and operational standards are balanced at day’s end. Lead Teller staff through coaching, training, and performance monitoring, while handling escalated inquiries and advanced customer needs. Oversee cash drawer security, cash management, and compliance procedures (including Regulation CC, suspicious activity documentation, and robbery protocols). Coordinate with branch and bank leadership and represent the bank in community events.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Efficiently manage and supervise Teller operations and daily sales activities, ensuring prompt customer service and end-of-day activity balancing.
  • •Monitor daily Teller execution of sales and service best practices and brand guidelines, executing personally when needed.
  • •Answer escalated Teller inquiries and advanced customer questions; coach Teller staff to maintain consistent sales and referral activities.
  • •Manage daily operational standards including cash drawer security, daily cash drawer balances, item capture, counterfeit identification, vault/branch cash management, and ATM balance.
  • •Train and onboard new Tellers, monitor performance, schedule Teller activities, and model security/compliance procedures (including documentation and robbery procedures).

Key Requirements

  • •High school diploma (or equivalent) required.
  • •Minimum five years of experience with specific Teller experience required.
  • •Must be bondable.
  • •Knowledge of teller operational standards, security protocols, and confidentiality guidelines.
  • •Regular and reliable attendance.
Experience:5+ years
Skills:CoachingLeadershipCustomer serviceRisk managementAttention to detail

Company Brief

FB Financial
FB Financial (FirstBank) is a regional bank offering consumer and commercial banking services, including deposits, lending, mortgage, and wealth management solutions to individuals and businesses across its branch footprint.
Industry: Banking
Growth: Established Company
Headquarters: Nashville, United States
Website