Intercom

2 months ago

Staff AI Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Shape AI-powered product experiences by defining AI capabilities, behavior, and end-to-end workflows. This role operates at the intersection of product, design, and ML to transform emerging AI capabilities into reliable, high-quality user experiences, guiding systems through real-world scenarios and edge cases.

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

•Define AI capabilities (the “what and why”) for the product and determine what AI should do or not do, including boundaries for autonomy vs human control
•Design AI behavior, orchestration, and system logic with multi-step and agent-to-agent interactions
•Shape human+AI workflows and end-to-end experiences, ensuring users understand, trust, and recover from system failures
•Define quality, evaluation, and reliability criteria for AI systems and create feedback loops to improve performance
•Lead zero-to-one product work in a fast-moving environment, collaborating with ML scientists, PMs, and other designers to align across teams

Pay and Benefits

Perks:Health InsuranceDentalEquityPensionLife Insurance

Key Requirements

•Strong product judgment with the ability to make high-quality calls on what to build and why

Experience:AISaaSCustomer service

Skills:CommunicationInfluencingSystems thinkingCross-functional collaborationProblem-solving

Languages:English

Tech Stack:LLMsMachine learningAIDesign systems

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Intercom

2 months ago

Staff AI Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

•Define AI capabilities (the “what and why”) for the product and determine what AI should do or not do, including boundaries for autonomy vs human control
•Design AI behavior, orchestration, and system logic with multi-step and agent-to-agent interactions
•Shape human+AI workflows and end-to-end experiences, ensuring users understand, trust, and recover from system failures
•Define quality, evaluation, and reliability criteria for AI systems and create feedback loops to improve performance
•Lead zero-to-one product work in a fast-moving environment, collaborating with ML scientists, PMs, and other designers to align across teams

Pay and Benefits

Perks:Health InsuranceDentalEquityPensionLife Insurance

Key Requirements

•Strong product judgment with the ability to make high-quality calls on what to build and why

Experience:AISaaSCustomer service

Skills:CommunicationInfluencingSystems thinkingCross-functional collaborationProblem-solving

Languages:English

Tech Stack:LLMsMachine learningAIDesign systems

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn