Product Engagement Manager, User Operations

OpenAI
San Francisco
Workplace: HybridFull timeUSD 216,000 - 240,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Coaching","Cross-functional collaboration","Customer advocacy","Communication"]

Lead Product Engagement Specialists to ensure smooth, successful product launches across internal and external teams. Build scalable feedback loops that capture user voice and translate insights into actionable product improvements, while equipping frontline teams for accurate, delightful customer interactions. Set team strategy and priorities, coach and develop a small team, standardize launch procedures, and partner cross-functionally with Product, Engineering, Marketing, and Operations.

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FursaFursa
OpenAI
OpenAI
1 month ago

Product Engagement Manager, User Operations

āœ“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead Product Engagement Specialists to ensure smooth, successful product launches across internal and external teams. Build scalable feedback loops that capture user voice and translate insights into actionable product improvements, while equipping frontline teams for accurate, delightful customer interactions. Set team strategy and priorities, coach and develop a small team, standardize launch procedures, and partner cross-functionally with Product, Engineering, Marketing, and Operations.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • ā€¢Lead a team coordinating product launches across internal and external teams to ensure seamless execution and support readiness.
  • ā€¢Set strategy and priorities, translate them into clear goals and quality standards, and allocate capacity to deliver.
  • ā€¢Build scalable feedback loops between support, Product, and Engineering so customer insights inform product development and strategy.
  • ā€¢Advocate for users by representing their needs and pain points in product and engineering discussions.
  • ā€¢Monitor post-launch performance, gather support data, standardize launch procedures, and report insights and recommendations to the product roadmap.

Pay and Benefits

Salary: USD 216,000 - 240,000 annually
Equity and Bonus:Equity
Perks:Relocation

Key Requirements

  • ā€¢Experience leading product enablement or launch-readiness functions at scale, especially in a customer support environment.
  • ā€¢Experience shipping tooling or automations that reduced manual work and scaled beyond a single team.
  • ā€¢Experience in product management with automation/tool development, using metrics and feedback to improve decisions and processes.
  • ā€¢Strong cross-functional relationships with Product, Engineering, and Operations teams.
  • ā€¢Excellent organization and the ability to manage multiple projects with competing deadlines.
Experience:Customer support
Skills:LeadershipCoachingCross-functional collaborationCustomer advocacyCommunication

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALLĀ·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor