Senior Sales Customer Success Manager

NVIDIA
United Kingdom
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Customer-first approach","Consultative communication","Strategic thinking","Active listening","Technical curiosity"]

Integrate and onboard customers by managing license registration, entitlement activation, support access, and initial value planning. Conduct needs assessments to map workloads to NVIDIA software libraries and platform capabilities, then define success metrics tied to adoption and renewal readiness. Drive adoption growth across NVIDIA AI Enterprise and related offerings, lead customer health reviews and executive readouts, and coordinate cross-functional teams to remove blockers and improve the customer experience.

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FursaFursa
NVIDIA
NVIDIA
21 hours ago

Senior Sales Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Integrate and onboard customers by managing license registration, entitlement activation, support access, and initial value planning. Conduct needs assessments to map workloads to NVIDIA software libraries and platform capabilities, then define success metrics tied to adoption and renewal readiness. Drive adoption growth across NVIDIA AI Enterprise and related offerings, lead customer health reviews and executive readouts, and coordinate cross-functional teams to remove blockers and improve the customer experience.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Integrate customers by assisting with license registration, entitlement activation, support access, and initial value planning.
  • •Conduct needs assessments to align customer workloads with NVIDIA software libraries, frameworks, reference architectures, and platform capabilities.
  • •Define and track success metrics tied to business outcomes, workload performance, adoption health, and renewal readiness.
  • •Promote adoption and growth across NVIDIA AI Enterprise and related products and software.
  • •Coordinate cross-functional teams and lead customer health reviews/executive readouts to remove adoption blockers and improve customer experience.

Key Requirements

  • •Bachelor’s or Master’s degree in Computer Science, Engineering, Business, or related field, or equivalent experience.
  • •8+ years in customer success, technical account management, solution architecture, professional services, support leadership, or enterprise software deployment.
  • •Customer-first approach focused on delivering outstanding customer experiences and achieving customer goals.
  • •Strong technical foundation across AI/ML concepts and accelerated computing workloads, including cloud/on-prem infrastructure and NVIDIA software.
  • •Experience managing complex enterprise relationships across technical users, business owners, executives, partners, and support teams.
Experience:8+ yearsEnterprise software deploymentAI/MLAccelerated computingHPCCloud/on-prem
Education:
Skills:Customer-first approachConsultative communicationStrategic thinkingActive listeningTechnical curiosity
Tech Stack:AI/MLAccelerated computing workloadsCloud/on-prem infrastructureNVIDIA AI EnterpriseRun:aiMission ControlNIMNeMoNVIDIA Agent ToolkitCUDA-XDGX OSOmniverse/Physical AIVGPU

Company Brief

NVIDIA
Designs and manufactures GPUs, AI accelerators, and system-on-chip products for gaming, data centers, professional visualization, and automotive markets, enabling advanced graphics, AI, and high-performance computing solutions worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1993
Glassdoor
Glassdoor: 4.3
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