Customer Support Specialist (Spanish Speaker)

Wise
São Paulo
Workplace: HybridFull timeBRL 6,680 - 7,700 monthlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Active listening","Empathy","Critical thinking","Ownership","Adaptability"]

Provide high-quality, end-to-end customer support in multiple channels for complex cases, taking ownership of resolutions and managing escalations to teams such as KYC, Complaints, and PayOps. You’ll communicate clearly and professionally, meet KPIs for case resolution and quality, and follow data security and standardized case-handling processes. The role also emphasizes knowledge sharing, feedback, continuous process improvements, and growth toward Senior Specialist or Team Lead paths.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Wise
Wise
19 hours ago

Customer Support Specialist (Spanish Speaker)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Provide high-quality, end-to-end customer support in multiple channels for complex cases, taking ownership of resolutions and managing escalations to teams such as KYC, Complaints, and PayOps. You’ll communicate clearly and professionally, meet KPIs for case resolution and quality, and follow data security and standardized case-handling processes. The role also emphasizes knowledge sharing, feedback, continuous process improvements, and growth toward Senior Specialist or Team Lead paths.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Take ownership of contact resolution, using critical thinking to identify the right responses and de-escalate escalations.
  • •Handle customer support across channels (phone, chat, email), maintaining strong communication, grammar, and spelling.
  • •Meet service goals and KPIs for case resolution, productivity, and quality across all support channels.
  • •Manage appropriate escalations to other servicing teams (KYC, Complaints, PayOps).
  • •Follow data security procedures, keep accurate interaction records, and contribute to continuous improvement and knowledge sharing.

Pay and Benefits

Salary: BRL 6,680 - 7,700 monthly
Equity and Bonus:Equity
Perks:Health InsuranceDentalLife InsuranceEapPaid LeaveLearning BudgetParental LeaveSabbatical LeaveGym MembershipMeal VouchersCommuter Benefits

Key Requirements

  • •Minimum 1 year of customer support experience in a contact centre, working across multiple channels (phone, chat, email).
  • •Fluency in English, Portuguese, and Spanish, and willingness to work in English-only application/interview processes.
  • •Proven ability to meet service quality standards and KPIs (case resolution, productivity, quality) while maintaining schedule adherence.
  • •Flexibility to work shifts and availability across day, night, weekends, and public holidays.
  • •Must be legally authorized to work in the assigned location and complete successful background screening.
Experience:1+ years
Skills:Active listeningEmpathyCritical thinkingOwnershipAdaptability
Languages:EnglishPortugueseSpanish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor