Engineer, Cloud Engineering

Brillio
Bengaluru, Karnataka, India
Workplace: OnsiteFull timeFunction: DevOps, Cloud & InfrastructureExperience: 1-3 yearsEducation: bachelorsSkills: ["Incident response","Troubleshooting","Documentation","Ticket management"]

Provide L1 operational support for Azure infrastructure and platform services across production and non-production environments. Monitor Azure services, alerts, dashboards, backups, and patch compliance using Azure Monitor, Log Analytics, and ServiceNow. Triage and troubleshoot Azure virtual machines, storage, networking, identity, and backup failures, maintain ServiceNow ticket SLAs, and execute approved SOPs/runbooks for routine operational tasks. Assist with patching and validate vulnerability remediation while escalating to L2/L3 teams with clear documentation.

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FursaFursa
Brillio
Brillio
2 days ago

Engineer, Cloud Engineering

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Last checked: 13 hours agoStatus: Live

Job Summary

Provide L1 operational support for Azure infrastructure and platform services across production and non-production environments. Monitor Azure services, alerts, dashboards, backups, and patch compliance using Azure Monitor, Log Analytics, and ServiceNow. Triage and troubleshoot Azure virtual machines, storage, networking, identity, and backup failures, maintain ServiceNow ticket SLAs, and execute approved SOPs/runbooks for routine operational tasks. Assist with patching and validate vulnerability remediation while escalating to L2/L3 teams with clear documentation.
Location: Bengaluru, Karnataka, India
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Entry level

Key Responsibilities

  • •Deliver L1 support for Azure infrastructure and platform services in production and non-production environments, ensuring timely incident response and operational continuity.
  • •Monitor Azure services, alerts, dashboards, backup status, and patch compliance using Azure Monitor, Log Analytics, and ServiceNow.
  • •Perform initial triage and first-level troubleshooting for incidents involving Azure virtual machines, storage, networking, identity, and backup failures.
  • •Maintain ServiceNow ticket hygiene by accurately categorizing, prioritizing, updating, and documenting tickets in line with SLAs.
  • •Execute approved SOPs and runbooks (service checks, backup verification, log collection, and patch readiness checks), and assist with patching and escalation to L2/L3 teams.

Key Requirements

  • •Provide L1 support for Azure infrastructure and platform services in production and non-production environments, ensuring incident response and operational continuity.
  • •Monitor Azure services, alerts, dashboards, backups, and patch compliance using Azure Monitor, Log Analytics, and ServiceNow.
  • •Perform first-level triage and troubleshooting for Azure virtual machines, storage, networking, identity, and backup failures.
  • •Maintain ServiceNow ticket hygiene by accurately categorizing, prioritizing, updating, and documenting tickets to meet SLAs.
  • •Support patching and vulnerability remediation using tools like Azure Update Manager and perform health checks under guidance.
Experience:1-3 yearsIT infrastructureCloud operationsProduction supportIncident management
Education:Bachelor's in Computer Science, Information Technology, or related discipline
Skills:Incident responseTroubleshootingDocumentationTicket management
Certifications:Microsoft Certified: Azure FundamentalsMicrosoft Certified: Azure Administrator AssociateITIL Foundation
Tech Stack:AzureMicrosoft AzureAzure virtual machinesAzure StorageAzure Active DirectoryRBACAzure MonitorLog AnalyticsServiceNowAzure BackupAzure Update ManagerPowerShellAzure CLIAzure network security groupsVirtual networksAzure Data CatalogAzure Event Hub

Company Brief

Brillio
Provides digital transformation and IT consulting services, including cloud migration, analytics, digital engineering, and managed services to accelerate business outcomes for enterprises across industries.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Santa Clara, United States
Founded: 2014
WebsiteLinkedIn