Product Support Specialist, Education Team

Canva
Bengaluru
Workplace: RemoteContractFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Problem-solving","Calm under pressure","Methodical approach","Stakeholder management"]

Provide technical support for Canva Education deployments across India, helping school systems and education partners set up Single Sign-On, domain verification, and account provisioning. You’ll integrate and troubleshoot Google Workspace and Microsoft (Entra ID / Microsoft 365) backends end to end, act as the technical point of contact for state partnership rollouts, and create localized setup guides while feeding recurring issues back to internal teams.

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FursaFursa
Canva
Canva
2 days ago

Product Support Specialist, Education Team

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Job Summary

Provide technical support for Canva Education deployments across India, helping school systems and education partners set up Single Sign-On, domain verification, and account provisioning. You’ll integrate and troubleshoot Google Workspace and Microsoft (Entra ID / Microsoft 365) backends end to end, act as the technical point of contact for state partnership rollouts, and create localized setup guides while feeding recurring issues back to internal teams.
Location: Bengaluru
Workplace: Remote
Employment Type: Contract · 12 months
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Guide school systems and education departments through SSO setup, domain verification, and account provisioning so teachers and students can access Canva Education securely.
  • •Support integrations with Google Workspace and Microsoft (Entra ID / Microsoft 365) backends and troubleshoot authentication, provisioning, and directory-sync issues end to end.
  • •Serve as the technical point of contact for state partnership rollouts that use different authentication pathways, ensuring each rollout lands cleanly.
  • •Diagnose and resolve onboarding blockers alongside school IT admins, DIETs, and district teams, escalating product issues to internal teams when needed.
  • •Create localized setup guides and self-serve resources, track recurring support issues, and support training for administrators and master trainers.

Key Requirements

  • •Support SSO, SAML/OAuth, or identity and access setups and explain them clearly to non-technical people.
  • •Experience with Google Workspace and Microsoft 365 / Entra ID administration, including domain verification, provisioning, and directory sync.
  • •3+ years in technical support, implementation, or solutions roles—ideally supporting schools, government systems, or large organizations.
  • •Stay calm and methodical when integrations break, owning issues until they’re resolved.
  • •Communicate clearly in English and Hindi (writing and on calls).
Experience:3+ yearsEducationSchoolsGovernment systemsIdentity & accessTechnical supportSaaS
Skills:CommunicationProblem-solvingCalm under pressureMethodical approachStakeholder management
Languages:EnglishHindi
Tech Stack:Single Sign-OnSSOSAMLOAuthIdentity and accessGoogle WorkspaceMicrosoft 365Entra IDMicrosoft Entra IDDomain verificationAccount provisioningDirectory syncAuthenticationProvisioningDirectory-syncGoogleMicrosoft

Company Brief

Canva
Canva is an online visual communications platform that provides drag-and-drop design tools, templates, and media assets for creating presentations, social media graphics, videos, documents and more, serving individuals and large enterprises globally.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Surry Hills, New South Wales, Australia
Founded: 2012
Glassdoor
Glassdoor: 3.9
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