HSBC

1 day ago

Assistant Manager - Video Conferencing Indentification Processing (Mumbai, MH, IN, 400063)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Handle customer contacts in a contact-centre environment to ensure completion of the VCIP (video conferencing) journey at first contact where possible. Enable customers to submit KYC via video call, driving compliant onboarding while maintaining quality and service standards. Take ownership to resolve customer issues, meet individual KPIs, and perform customer due diligence (identity verification, documentation checks, screening, and risk flags) while adhering to AML regulations and internal controls.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Handle general customer contacts in a contact centre environment across multiple products/propositions.
•Ensure VCIP (video conferencing) journey completion at first contact where possible and resolve issues end-to-end.
•Enable customers to submit KYC via video call to support compliant onboarding and reduce time to revenue.
•Perform customer due diligence per SOP, including identity verification, documentation checks, and screening/risk flag assessment.
•Maintain compliance and internal control standards, complete mandatory training (LMS), and meet KPIs while managing operational risk.

Key Requirements

•Minimum Graduation or as required for the role.
•Up to 2 years’ experience in banking/financial services operations (open to freshers).
•Basic KYC/AML knowledge and understanding of customer due diligence processes (identity verification, documentation checks, screening, and risk flags).
•Proficiency in the language(s) required by the process.
•Able to work in a high-volume, fast-paced environment and handle flexible shifting schedules.

Experience:BankingFinancial services

Education:Bachelor's

Skills:Customer-centricCommunicationAttention to detailPatienceEmpathy

Tech Stack:Video conferencingKYCAMLCustomer Due DiligencePersonal computers

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

HSBC

1 day ago

Assistant Manager - Video Conferencing Indentification Processing (Mumbai, MH, IN, 400063)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Handle general customer contacts in a contact centre environment across multiple products/propositions.
•Ensure VCIP (video conferencing) journey completion at first contact where possible and resolve issues end-to-end.
•Enable customers to submit KYC via video call to support compliant onboarding and reduce time to revenue.
•Perform customer due diligence per SOP, including identity verification, documentation checks, and screening/risk flag assessment.
•Maintain compliance and internal control standards, complete mandatory training (LMS), and meet KPIs while managing operational risk.

Key Requirements

•Minimum Graduation or as required for the role.
•Up to 2 years’ experience in banking/financial services operations (open to freshers).
•Basic KYC/AML knowledge and understanding of customer due diligence processes (identity verification, documentation checks, screening, and risk flags).
•Proficiency in the language(s) required by the process.
•Able to work in a high-volume, fast-paced environment and handle flexible shifting schedules.

Experience:BankingFinancial services

Education:Bachelor's

Skills:Customer-centricCommunicationAttention to detailPatienceEmpathy

Tech Stack:Video conferencingKYCAMLCustomer Due DiligencePersonal computers

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn