Customer Success Manager - Senior Manager - Global Public Sector - (State, Local Government and Education)

Drive measurable business outcomes for complex, multi-org Signature customers in the SLED (State, Local Government and Education) space. Own overall customer accountability for deliverables, customer experience, renewal and expansion, and strategic stakeholder alignment. Lead adoption of Sales and Service Cloud capabilities, monitor usage and CSAT metrics, and manage technical health and risks. Use AI-literacy and prompt basics to improve success planning and incident response while staying current through training and certifications.