Lead Supervisor

Tapestry
Malaysia
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1+ yearsSkills: ["Leadership","Collaboration","Integrity","Customer focus","Conflict resolution"]

Lead and motivate a retail team at the Coach My Mayang Mall pop-up to achieve sales targets and deliver an exceptional customer experience. Serve as a brand ambassador, implement company initiatives, and drive inclusive store culture. Use sales data to identify trends, execute KPI-focused strategies, and support recruiting, training, performance feedback, and compliance. Provide HR and conflict-resolution support in the absence of leadership.

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Tapestry
Tapestry
1 day ago

Lead Supervisor

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead and motivate a retail team at the Coach My Mayang Mall pop-up to achieve sales targets and deliver an exceptional customer experience. Serve as a brand ambassador, implement company initiatives, and drive inclusive store culture. Use sales data to identify trends, execute KPI-focused strategies, and support recruiting, training, performance feedback, and compliance. Provide HR and conflict-resolution support in the absence of leadership.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experience.
  • •Serve as a Brand Ambassador embodying Coach values and increasing brand awareness.
  • •Implement company initiatives and support full operation of the business.
  • •Monitor and analyze sales data to identify trends, recommend improvements, and develop individualized team training.
  • •Support recruiting, interviewing, performance evaluation, and provide feedback, guidance, and accountability for achieving goals and compliance.

Key Requirements

  • •1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level.
  • •Maintain a strong leadership presence on the sales floor to achieve sales targets.
  • •Embody Coach values and support brand awareness as a Brand Ambassador.
  • •Able to bend, reach, stretch, and lift/carry at least 25 pounds and occasionally up to 50 pounds.
  • •Support recruiting, interviewing, performance evaluation, and high-level training as needed.
Experience:1+ yearsRetail
Skills:LeadershipCollaborationIntegrityCustomer focusConflict resolution

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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