Service Reliability Engineer 3

Amadeus
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: mastersSkills: ["Incident management","Collaboration","Reliability governance","Automation","Operational readiness"]

Improve reliability, performance, and operational excellence for customer-facing digital channels running on Microsoft Azure. Define and track SLIs/SLOs and error budgets, build end-to-end observability (APM, logs, tracing, dashboards, alerts), and coordinate incident response and post-incident reviews to reduce MTTR. Drive reliability automation, capacity planning, disaster recovery, multi-region resiliency, and operational readiness across Azure-based services and releases.

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FursaFursa
Amadeus
Amadeus
9 hours ago

Service Reliability Engineer 3

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Improve reliability, performance, and operational excellence for customer-facing digital channels running on Microsoft Azure. Define and track SLIs/SLOs and error budgets, build end-to-end observability (APM, logs, tracing, dashboards, alerts), and coordinate incident response and post-incident reviews to reduce MTTR. Drive reliability automation, capacity planning, disaster recovery, multi-region resiliency, and operational readiness across Azure-based services and releases.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Define and monitor SLIs, SLOs, and error budgets for critical customer journeys, supporting reliability governance.
  • •Develop end-to-end observability using APM, log analytics, distributed tracing, real-user monitoring, dashboards, alerts, and synthetic monitoring.
  • •Coordinate incident management activities (response coordination, communications, post-incident reviews) to reduce MTTR.
  • •Improve reliability via automation, self-healing, capacity planning, disaster recovery, multi-region resiliency, and operational readiness reviews.
  • •Collaborate with application, platform, and security teams to improve customer experience, operational efficiency, and service reliability.

Key Requirements

  • •Bachelor's degree, Master's degree, or equivalent practical experience in Computer Science, Engineering, or a related field.
  • •Experience in Site Reliability Engineering (SRE), production engineering, or backend engineering for large-scale digital products and services.
  • •Hands-on experience with Microsoft Azure services such as AKS, App Service, Functions, API Management, Front Door, Service Bus, Cosmos DB, Azure SQL, and event-streaming technologies.
  • •Experience with observability/monitoring tools including Azure Monitor, Log Analytics (KQL), Grafana, OpenTelemetry, distributed tracing, and real-user monitoring.
  • •Experience with incident management, automation, Kubernetes, scripting/programming (Python, Go, C#, Bash, or PowerShell), and CI/CD practices.
Experience:Site Reliability Engineering (SRE)Production engineeringBackend engineeringLarge-scale digital productsMicrosoft Azure
Education:Master's
Skills:Incident managementCollaborationReliability governanceAutomationOperational readiness
Tech Stack:Microsoft AzureAzure Kubernetes Service (AKS)App ServiceAzure FunctionsAPI ManagementFront DoorService BusCosmos DBAzure SQLEvent-streaming technologiesAzure MonitorLog Analytics (KQL)GrafanaOpenTelemetryDistributed tracingReal-user monitoringKubernetesPythonGoC#

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn