Contact Center I Representative

Aon
Krakow
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer interaction","Problem-solving","Flexibility","Organization"]

Serve as a first point of contact for global clients, providing help and guidance regarding clients’ benefits. In your first three months, learn how employee benefits are organized for clients, work closely with specialists, and become familiar with the online tools clients use to select and handle their benefits. You’ll develop customer-facing business expertise through training and step-by-step growth in a hybrid role based in Kraków.

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FursaFursa
Aon
Aon
1 day ago

Contact Center I Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Serve as a first point of contact for global clients, providing help and guidance regarding clients’ benefits. In your first three months, learn how employee benefits are organized for clients, work closely with specialists, and become familiar with the online tools clients use to select and handle their benefits. You’ll develop customer-facing business expertise through training and step-by-step growth in a hybrid role based in Kraków.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Act as the first point of contact, providing help and guidance on clients’ benefits.
  • •Work with global clients daily.
  • •In the first 3 months, learn how employee benefits are organized for clients.
  • •Partner with and learn from a team of benefits specialists.
  • •Become familiar with online tools customers use to select and handle their benefits.

Key Requirements

  • •Up to 6 months of experience in a similar role would be useful; strong ability to learn quickly is key.
  • •Excellent English at C1 level (CEFR) because you’ll use it daily.
  • •Strong communication skills to interact with customers and help resolve issues.
  • •Flexibility to support shifting needs in a client-facing environment.
  • •Good organisation skills to manage tasks effectively.
Skills:CommunicationCustomer interactionProblem-solvingFlexibilityOrganization
Languages:English

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
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