Manager, Customer Success Management

MongoDB
Milan, Rome
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3-4 yearsEducation: bachelorsSkills: ["People leadership","Mentoring","Communication","Organization","Adaptability"]

Lead the Customer Success program by recruiting, mentoring, and developing the CSM team to improve retention, expansion, satisfaction, and product adoption. Set analytical metrics to guide quarterly and long-term targets, build programs that strengthen customer happiness, and identify expansion opportunities. Maintain executive relationships across teams and offices while promoting the Customer Success brand and applying fast-growing, data-driven leadership practices.

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FursaFursa
MongoDB
MongoDB
1 month ago

Manager, Customer Success Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead the Customer Success program by recruiting, mentoring, and developing the CSM team to improve retention, expansion, satisfaction, and product adoption. Set analytical metrics to guide quarterly and long-term targets, build programs that strengthen customer happiness, and identify expansion opportunities. Maintain executive relationships across teams and offices while promoting the Customer Success brand and applying fast-growing, data-driven leadership practices.
Location: Milan, Rome
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Recruit, mentor, and develop individuals on the CSM team.
  • •Define and lead analytical metrics to guide team direction and deliver quarterly and long-term targets.
  • •Craft and execute initiatives to grow customer retention, expansion, satisfaction, and product adoption.
  • •Build and maintain relationships across MongoDB teams, organizations, and offices.

Pay and Benefits

Perks:Parental LeaveFertility Assistance

Key Requirements

  • •Experience hiring, developing, and managing a team of individual contributors.
  • •Track record leading fast-growing teams using data to drive initiatives and decisions.
  • •Ability and interest in learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL is a plus.
  • •Bachelor's degree plus 3-4 years of management experience, preferably in customer success or account management.
  • •Fluency in Italian and English.
Experience:3-4 years
Education:Bachelor's
Skills:People leadershipMentoringCommunicationOrganizationAdaptability
Languages:ItalianEnglish
Tech Stack:MongoDBNoSQLMongoDB AtlasAWSGoogle CloudMicrosoft Azure

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn