Customer Specialist

CarMax
Philadelphia
Workplace: OnsiteFull timeUSD 17.2 - 25.8 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Time management"]

Deliver an iconic, customer-first experience as you guide customers through vehicle sales, appraisals, test drives, and financing applications. Perform accurate vehicle condition assessments, manage inventory check-in and reconciliation, and coordinate service appointments while reviewing repair order invoices for billing accuracy. Handle transaction paperwork, administrative audits, and payments with a strong focus on CarMax quality standards and Environmental, Health and Safety requirements.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver an iconic, customer-first experience as you guide customers through vehicle sales, appraisals, test drives, and financing applications. Perform accurate vehicle condition assessments, manage inventory check-in and reconciliation, and coordinate service appointments while reviewing repair order invoices for billing accuracy. Handle transaction paperwork, administrative audits, and payments with a strong focus on CarMax quality standards and Environmental, Health and Safety requirements.
Location: Philadelphia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications.
  • •Conduct vehicle condition assessments and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax Quality Standards and complete administrative paperwork tasks.
  • •Coordinate service appointments and review repair order invoices for accuracy in billing, collaborating across teams as needed.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong communication skills representing CarMax and its products while building lasting customer relationships.
  • •Demonstrate integrity, respect, and teamwork in a fast-paced environment, balancing customer needs with business goals.
  • •Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
  • •High School Diploma or equivalent and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailTime management
Licenses:Driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn