CarMax

4 weeks ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Deliver a customer-first experience as a Customer Specialist in Training, guiding customers through vehicle sales, appraisals, test drives, and financing applications. Perform vehicle condition and cosmetic assessments, support inventory check-in and daily scanning, and manage transaction paperwork and payments. Coordinate service appointments and review repair order invoices for billing accuracy while following CarMax EH&S requirements and maintaining a clean, organized work area.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
•Conduct accurate vehicle condition assessments and document details for appraisals while communicating findings to Buyers.
•Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
•Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
•Coordinate service appointments and review repair order invoices for billing accuracy, while handling related administrative tasks.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Strong communication skills and confidence representing CarMax and its products.
•Ability to build lasting relationships and create win-win solutions for customers.
•Demonstrated integrity, respect, and teamwork in a fast-paced environment.
•Balance customer needs with business goals and follow processes accurately with attention to detail.
•High School Diploma or equivalent and a valid driver’s license; able to lift up to 25 lbs and accurately read and transcribe data.

Experience:RetailCustomer service

Education:High School

Skills:CommunicationIntegrityTeamworkAttention to detailMultitasking

Licenses:Valid driver’s license

Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

4 weeks ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
•Conduct accurate vehicle condition assessments and document details for appraisals while communicating findings to Buyers.
•Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
•Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
•Coordinate service appointments and review repair order invoices for billing accuracy, while handling related administrative tasks.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Strong communication skills and confidence representing CarMax and its products.
•Ability to build lasting relationships and create win-win solutions for customers.
•Demonstrated integrity, respect, and teamwork in a fast-paced environment.
•Balance customer needs with business goals and follow processes accurately with attention to detail.
•High School Diploma or equivalent and a valid driver’s license; able to lift up to 25 lbs and accurately read and transcribe data.

Experience:RetailCustomer service

Education:High School

Skills:CommunicationIntegrityTeamworkAttention to detailMultitasking

Licenses:Valid driver’s license

Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website