Customer Success Manager

Honeywell
United States
Workplace: HybridFull timeUSD 71,300 - 89,000 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Problem-solving","Analytical skills","Collaboration","Stakeholder influence","Continuous improvement"]

Own customer experience at Honeywell by building strong customer relationships and supporting customer needs to drive retention, loyalty, and satisfaction. Collaborate with cross-functional teams to resolve customer issues and improve service delivery. Track customer health and satisfaction metrics, proactively address risks, and manage customer experience programs aligned to customer-centric initiatives. Work hybrid from the Portland, ME location to help customers achieve their desired outcomes with Honeywell products and services.

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Honeywell
Honeywell
3 days ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own customer experience at Honeywell by building strong customer relationships and supporting customer needs to drive retention, loyalty, and satisfaction. Collaborate with cross-functional teams to resolve customer issues and improve service delivery. Track customer health and satisfaction metrics, proactively address risks, and manage customer experience programs aligned to customer-centric initiatives. Work hybrid from the Portland, ME location to help customers achieve their desired outcomes with Honeywell products and services.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and maintain strong customer relationships to understand goals and challenges.
  • •Collaborate with cross-functional teams to ensure customer needs are met and issues are resolved promptly.
  • •Monitor customer health metrics and proactively address potential risks to satisfaction.
  • •Support customer experience to ensure high customer satisfaction and desired outcomes.
  • •Manage and enhance customer experience programs and customer-centric initiatives.

Pay and Benefits

Salary: USD 71,300 - 89,000 annually
Perks:Health InsuranceDentalVisionLife Insurance401kParental LeavePaid Leave

Key Requirements

  • •Minimum of 6 years of experience in customer success, customer experience, or related roles.
  • •Strong knowledge of customer success management principles and best practices.
  • •Proficiency with CRM tools and using data analysis to monitor customer health and satisfaction.
  • •Experience collaborating with cross-functional teams to resolve customer issues and improve service delivery.
  • •Bachelor’s degree in Business Administration, Marketing, or a related field.
Experience:6+ yearsCustomer successCustomer experience
Education:Bachelor's in Business Administration, Marketing, or related field
Skills:Problem-solvingAnalytical skillsCollaborationStakeholder influenceContinuous improvement
Tech Stack:CRMData analysis

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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Glassdoor: 3.8
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