Cloudflare

1 day ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 27 minutes agoStatus: Live

Job Summary

Own the post-sales technical support experience for Cloudflare’s largest Enterprise customers as the primary technical point of contact. Provide proactive architectural governance using Cloudflare’s Well-Architected framework, troubleshoot complex issues, and manage escalations during incidents. Partner with Customer Success, Product, Engineering, Support, Professional Services, Partners, and more to align solutions with customer roadmaps, drive remediation, and deliver actionable feedback for product improvements.

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Serve as the primary technical support and escalation contact for assigned Enterprise customers.
•Provide post-sales technical support outcomes by owning troubleshooting for complex issues across Cloudflare products and customer environments.
•Act as an architectural governance partner by mapping customer environments to industry best practices and Cloudflare’s Well-Architected framework.
•Manage support interactions and escalations, including clear customer communication during incidents and producing incident summaries, recommendations, and post-incident follow-ups.
•Maintain technical risk tracking (Technical Risk & Gap Register) and run Quarterly Support Reviews, including SLA adherence, incident/ticket trend analysis, resilience and capacity planning, and proactive feature adoption.

Travel: Medium travel

Key Requirements

•Minimum 8 years of experience in a customer-facing technical support, technical account management, solutions engineering, customer success engineering, or account management role.
•Strong networking knowledge, including Layer 7 technologies and routing protocols such as BGP, OSPF, IPSec, and GRE.
•Experience with security technologies including firewalls, IPS, DDoS mitigation, WAF, and application security controls.
•Proficiency with diagnostic and troubleshooting tools such as traceroute, Wireshark, dig, cURL, logs, packet captures, and browser developer tools.
•Strong executive communication skills to explain complex technical issues to technical and non-technical stakeholders.

Experience:8+ years

Skills:Customer advocacyExecutive communicationWritten communicationProblem-solvingIndependent work

Languages:English

Tech Stack:BGPOSPFIPSecGRELayer 7FirewallsIPSDDoS mitigationWAFApplication security controlsCloudSaaSCDNEdge networkingSecurity platformsSystem integrationMulti-vendor environmentsData center deploymentsTracerouteWireshark

Company Brief

Cloudflare

Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Cloudflare

1 day ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 27 minutes agoStatus: Live

Job Summary

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Serve as the primary technical support and escalation contact for assigned Enterprise customers.
•Provide post-sales technical support outcomes by owning troubleshooting for complex issues across Cloudflare products and customer environments.
•Act as an architectural governance partner by mapping customer environments to industry best practices and Cloudflare’s Well-Architected framework.
•Manage support interactions and escalations, including clear customer communication during incidents and producing incident summaries, recommendations, and post-incident follow-ups.
•Maintain technical risk tracking (Technical Risk & Gap Register) and run Quarterly Support Reviews, including SLA adherence, incident/ticket trend analysis, resilience and capacity planning, and proactive feature adoption.

Travel: Medium travel

Key Requirements

•Minimum 8 years of experience in a customer-facing technical support, technical account management, solutions engineering, customer success engineering, or account management role.
•Strong networking knowledge, including Layer 7 technologies and routing protocols such as BGP, OSPF, IPSec, and GRE.
•Experience with security technologies including firewalls, IPS, DDoS mitigation, WAF, and application security controls.
•Proficiency with diagnostic and troubleshooting tools such as traceroute, Wireshark, dig, cURL, logs, packet captures, and browser developer tools.
•Strong executive communication skills to explain complex technical issues to technical and non-technical stakeholders.

Experience:8+ years

Skills:Customer advocacyExecutive communicationWritten communicationProblem-solvingIndependent work

Languages:English

Company Brief

Cloudflare

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn