Datacenter Engineer (L2) (m/w/d) | Neu-Ulm

NTT
Ulm
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Skills: ["Technical communication","Structured documentation","Problem-solving","Risk assessment","Calm execution"]

Provide local second-line onsite support for complex datacenter and IT-room incidents and service requests, ensuring stable and secure operation of physical infrastructure such as servers, storage, backup, networking, security, racks, power, cooling, cabling, and fiber. Own escalations, root-cause analysis, technical on-site assessments, and coordinate changes including firmware/patch/lifecycle activities, plus build-and-operate support across managed services.

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FursaFursa
NTT
NTT
1 day ago

Datacenter Engineer (L2) (m/w/d) | Neu-Ulm

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Last checked: 7 hours agoStatus: Live

Job Summary

Provide local second-line onsite support for complex datacenter and IT-room incidents and service requests, ensuring stable and secure operation of physical infrastructure such as servers, storage, backup, networking, security, racks, power, cooling, cabling, and fiber. Own escalations, root-cause analysis, technical on-site assessments, and coordinate changes including firmware/patch/lifecycle activities, plus build-and-operate support across managed services.
Location: Ulm
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Handle escalated or complex local datacenter incidents and identify technical causes across hardware, cabling, rack, power/ports/connectivity, storage/backup, networking, and security components.
  • •Coordinate local service restoration actions and align with remote operations, providers, facility/security teams, architecture, vendors, hardware manufacturers, and customer contacts.
  • •Perform on-site technical assessments (e.g., hardware faults, recurring issues, temperature/airflow deviations, PDU/power problems, faulty cable routes, port issues, fiber/LWL issues, documentation gaps).
  • •Plan, coordinate, and support standard and non-standard changes, including firmware/patch/lifecycle activities, with dependencies checks, implementation, rollback planning, documentation, and follow-up.
  • •Support build-and-operate activities for managed compute/storage/backup and managed network/security (installation, configuration, maintenance, component swap, hardening, decommissioning, DR support), including rack & stack coordination and data wipe/decommissioning.

Pay and Benefits

Perks:PensionAnnual BonusPaid LeaveLearning BudgetInsurance

Key Requirements

  • •Multi-year experience troubleshooting and providing on-site support across datacenter, network, systems, hardware, storage, backup, or monitoring services in an ICT environment.
  • •Hands-on experience with physical datacenter infrastructure (e.g., rack & stack, cabling, labeling, hardware replacement, remote hands, IMACD/break-fix) including documentation.
  • •Experience with structured cabling and fiber optics in data center environments, including quality checks such as OTDR or BER measurements (desirable).
  • •Ability to handle escalated tickets with technical analysis, change support, problem-management assistance, and root-cause-oriented evaluation.
  • •Working knowledge of ITSM/ticketing, runbooks/SOPs, CMDB/asset/spare-part and rack/cable documentation, plus ISO-27001-oriented security and compliance expectations.
Experience:Datacenter operationsICT infrastructureNetworkingStorageFiber cabling
Skills:Technical communicationStructured documentationProblem-solvingRisk assessmentCalm execution
Licenses:Führerschein Klasse B
Certifications:ITIL FoundationCompTIA Server+CompTIA Network+Cisco CCNAVMware fundamentalsMicrosoft fundamentalsLinux fundamentals
Languages:GermanEnglish
Tech Stack:ServiceNowITSMService RequestsChange ManagementProblem ManagementITIL FoundationOTDRBEROTDR measurementsCMDBISO-27001LWLLWL/GlasfaserFiber OpticsMTP/MPOLC/SC

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn