Customer Support Associate

Numeric
United States
Workplace: OnsiteFull timeUSD 100,000 - 145,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Proactive problem-solving","Written communication","Judgment under pressure","Diagnostic thinking","Ownership"]

Own the front line of the Numeric customer experience by triaging, diagnosing, and increasingly resolving issues end to end. You’ll manage the support queue, handle medic rotation and incident response, reproduce problems using logs and data, and for well-understood issues ship fixes via AI coding agents with engineering review. Turn recurring tickets into product signals, monitors, and durable fixes—while growing both accounting and technical depth.

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FursaFursa
Numeric
Numeric
5 days ago

Customer Support Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own the front line of the Numeric customer experience by triaging, diagnosing, and increasingly resolving issues end to end. You’ll manage the support queue, handle medic rotation and incident response, reproduce problems using logs and data, and for well-understood issues ship fixes via AI coding agents with engineering review. Turn recurring tickets into product signals, monitors, and durable fixes—while growing both accounting and technical depth.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own the support queue outcomes by ensuring every issue has an owner, hypothesis, and next step, including weekly medic rotation coverage.
  • •Diagnose issues by reproducing in a sandbox, querying data, reading logs, and tracing failures (e.g., ERP integrations).
  • •For well-understood bugs, take tickets from ticket to merged pull request using AI coding agents, with engineering reviewing.
  • •Turn support into product signal by routing issues to Product/Engineering with evidence and pushing recurring fixes that retire categories of tickets.
  • •Own incidents by running the timeline and customer communications, coordinating with engineering, and converting incidents into permanent fixes, monitors, or process changes.

Pay and Benefits

Salary: USD 100,000 - 145,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •3-6 years of accounting experience with fluency in the monthly close, reconciliations, and financial reporting, or prior technical support/solutions experience in B2B SaaS selling to finance buyers.
  • •Depth in multiple customer areas like revenue recognition, procure-to-pay/accruals, multi-entity/multi-currency consolidation, cash and bank reconciliation, or audit readiness and controls.
  • •Strong proactive problem-solving—investigate issues rather than stopping at customer workarounds.
  • •Technical instincts: SQL, APIs, logs, and stack traces are approachable, and you can understand what’s happening underneath the UI.
  • •Comfort using AI tools daily and taking action to automate or accelerate support and resolution.
Experience:B2B SaaSAccountingFinancial servicesSaaS support
Skills:Proactive problem-solvingWritten communicationJudgment under pressureDiagnostic thinkingOwnership
Certifications:CPA
Tech Stack:SQLAPIsLogsStack tracesAI coding agentsAI toolsGitClaude CodeNetSuiteWorkday FinancialsOracleSAPPull requests

Company Brief

Numeric
Numeric builds an AI accounting automation platform that streamlines month-end close, reconciliations, variance analysis, and technical accounting research for finance teams at private and public companies.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2021
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