Technical Success Manager

Zscaler
United States
Workplace: RemoteFull timeUSD 140,000 - 175,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Customer obsession","Collaboration","Problem-solving","Urgency","Data-driven"]

Drive end-to-end post-sales engagements for Zscaler SecOps customers, from onboarding through renewal, to maximize security value realization. Provide education and strategic guidance, monitor retention risk, and partner with Sales for expansion opportunities. Lead executive business reviews and use customer feedback to inform the SecOps roadmap. Leverage domain expertise in endpoint, network, cloud security, SIEM, threat intelligence, incident response, and MDR/XDR solutions.

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FursaFursa
Zscaler
Zscaler
1 day ago

Technical Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Drive end-to-end post-sales engagements for Zscaler SecOps customers, from onboarding through renewal, to maximize security value realization. Provide education and strategic guidance, monitor retention risk, and partner with Sales for expansion opportunities. Lead executive business reviews and use customer feedback to inform the SecOps roadmap. Leverage domain expertise in endpoint, network, cloud security, SIEM, threat intelligence, incident response, and MDR/XDR solutions.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Lead end-to-end post-sales customer engagements from onboarding through renewal, ensuring maximum value realization across Zscaler SecOps including Zscaler MDR (Red Canary).
  • •Provide ongoing education, share security best practices, and deliver strategic guidance to help customers achieve their cybersecurity goals.
  • •Partner with Sales to manage renewals, mitigate retention risk, and identify opportunities for account expansion, upsell, and cross-sell.
  • •Conduct regular executive business reviews and champion customer needs internally with technical, product, and sales teams.
  • •Maintain deep domain expertise in Zscaler SecOps products and roadmap, gather customer feedback, and inform future product development.

Pay and Benefits

Salary: USD 140,000 - 175,000 annually
Perks:Health InsurancePaid LeaveParental LeaveRetirementLearning Budget

Key Requirements

  • •Demonstrated experience integrating generative AI tools into daily workflow to increase productivity and solve problems faster.
  • •3+ years of experience in Customer Success, Account Management, Technical Account Management, or a similar client-facing role at a SaaS cybersecurity company.
  • •2+ years managing a book of business of 25–30 customers with an average ARR of $200,000+.
  • •Strong cybersecurity domain knowledge, including endpoint security, network security, cloud security, SIEM, threat intelligence, incident response, and MDR/XDR.
  • •Strong data analysis skills to review customer performance metrics and deliver actionable security insights.
Experience:SaaSCybersecurity
Skills:Customer obsessionCollaborationProblem-solvingUrgencyData-driven
Languages:English
Tech Stack:Generative AIZscaler SecOpsZscaler MDR (Red Canary)Red CanaryMDR/XDREndpoint securityNetwork securityCloud securitySIEMThreat intelligenceIncident responseSOC operationsVulnerability managementDeception technologiesSalesforceCRM

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn