Alternative Payments Collector

Fiserv
United States
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 2-3 yearsEducation: high_schoolSkills: ["Communication","Negotiation","Conflict resolution","Judgment","Problem-solving"]

Collect unpaid consumer debt in a call center environment by dialing, establishing rapport, and negotiating clear payment arrangements. Handle escalated, higher-balance accounts with sound judgment and problem-solving, while explaining balances and repayment options professionally. Document every interaction in the collections system, meet daily outreach objectives, and ensure full compliance with federal, state, and company regulations while resolving accounts efficiently.

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FursaFursa
Fiserv
Fiserv
5 days ago

Alternative Payments Collector

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Collect unpaid consumer debt in a call center environment by dialing, establishing rapport, and negotiating clear payment arrangements. Handle escalated, higher-balance accounts with sound judgment and problem-solving, while explaining balances and repayment options professionally. Document every interaction in the collections system, meet daily outreach objectives, and ensure full compliance with federal, state, and company regulations while resolving accounts efficiently.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Collect unpaid consumer debt through manual dialing in a call center environment.
  • •Negotiate payment resolutions and establish rapport with customers to overcome objections.
  • •Manage complex or escalated, higher-balance accounts until resolution.
  • •Clearly explain account details, balances, and repayment options in a professional and compliant manner.
  • •Accurately document all activity in the collections system and meet daily collection objectives while ensuring regulatory compliance.

Pay and Benefits

Perks:Paid HolidaysHealth InsuranceRetirementEquity

Key Requirements

  • •High school diploma or equivalent (required).
  • •2-3+ years of collections or call center experience (senior-level experience preferred).
  • •Strong communication, negotiation, and conflict-resolution skills.
  • •Ability to manage challenging conversations while maintaining professionalism.
  • •Availability to work on-site for the first 90 days, Monday–Friday, including early and late shifts.
Experience:2-3 yearsCollectionsDebt collectionCall center
Education:High School
Skills:CommunicationNegotiationConflict resolutionJudgmentProblem-solving
Tech Stack:Microsoft OfficeCUBS

Eligibility

Visa:F-1H-1BH-2TN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn