Customer Success Manager

Humaans
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Communication","Relationship management","Customer-centric","Negotiation","Problem-solving"]

Manage a portfolio of strategic customers at the frontier of AI adoption in HR tech. Own onboarding, renewal, and expansion, conduct deep-dive discovery, tailor AI agent capabilities to customer needs, and drive measurable value through data-driven success plans and ongoing collaboration with Product and Sales.

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Humaans
Humaans
2 months ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Manage a portfolio of strategic customers at the frontier of AI adoption in HR tech. Own onboarding, renewal, and expansion, conduct deep-dive discovery, tailor AI agent capabilities to customer needs, and drive measurable value through data-driven success plans and ongoing collaboration with Product and Sales.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the end-to-end customer relationship for strategic accounts, from onboarding through renewal and expansion.
  • •Conduct deep-dive discovery to define customer objectives, requirements, and the operational landscape needed to successfully deploy our solutions.
  • •Guide customers in tailoring and optimising our AI agent capabilities to solve unique operational challenges and maximise end-user resolution rates.
  • •Use AI tools to draft QBR materials, summarise call transcripts, flag account risk signals, and build repeatable assets faster.
  • •Proactively analyse performance data to track AI effectiveness, drive continuous improvement, and ensure customers realise measurable value (e.g., deflection, quality, CSAT).

Pay and Benefits

Perks:Health InsuranceVisionDentalLearning BudgetParental Leave

Key Requirements

  • •4+ years of experience in Customer Success, Account Management, or a related customer-facing role, ideally in B2B SaaS.
  • •Customer-Centric: deeply customer-obsessed, driven by delivering real, measurable business outcomes and value.
  • •Genuinely product-centric: you understand how software works and can translate technical capability into business value.
  • •AI-experienced: has meaningfully changed how they work using AI, and can walk us through what they built, what broke, and the outcome.
  • •Commercial instinct: enough CS and commercial experience to navigate enterprise relationships and have confident commercial conversations.
Experience:4+ yearsSaaSHR techAI
Skills:CommunicationRelationship managementCustomer-centricNegotiationProblem-solving
Languages:English
Tech Stack:AICRMData analysis

Company Brief

Humaans
Humaans is a next-generation HRIS and agentic AI workforce platform that centralises employee data, automates people operations (onboarding, payroll, performance, absence) and integrates with HR stacks for distributed, scaling organisations.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: London, United Kingdom
Founded: 2020
Glassdoor
Glassdoor: 4.7
WebsiteLinkedInGlassdoor