Humaans

4 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Manage a portfolio of strategic customers at the frontier of AI adoption in HR tech. Own onboarding, renewal, and expansion, conduct deep-dive discovery, tailor AI agent capabilities to customer needs, and drive measurable value through data-driven success plans and ongoing collaboration with Product and Sales.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the end-to-end customer relationship for strategic accounts, from onboarding through renewal and expansion.
•Conduct deep-dive discovery to define customer objectives, requirements, and the operational landscape needed to successfully deploy our solutions.
•Guide customers in tailoring and optimising our AI agent capabilities to solve unique operational challenges and maximise end-user resolution rates.
•Use AI tools to draft QBR materials, summarise call transcripts, flag account risk signals, and build repeatable assets faster.
•Proactively analyse performance data to track AI effectiveness, drive continuous improvement, and ensure customers realise measurable value (e.g., deflection, quality, CSAT).

Pay and Benefits

Perks:Health InsuranceVisionDentalLearning BudgetParental Leave

Key Requirements

•4+ years of experience in Customer Success, Account Management, or a related customer-facing role, ideally in B2B SaaS.
•Customer-Centric: deeply customer-obsessed, driven by delivering real, measurable business outcomes and value.
•Genuinely product-centric: you understand how software works and can translate technical capability into business value.
•AI-experienced: has meaningfully changed how they work using AI, and can walk us through what they built, what broke, and the outcome.
•Commercial instinct: enough CS and commercial experience to navigate enterprise relationships and have confident commercial conversations.

Experience:4+ yearsSaaSHR techAI

Skills:CommunicationRelationship managementCustomer-centricNegotiationProblem-solving

Languages:English

Tech Stack:AICRMData analysis

Company Brief

Humaans

Humaans is a next-generation HRIS and agentic AI workforce platform that centralises employee data, automates people operations (onboarding, payroll, performance, absence) and integrates with HR stacks for distributed, scaling organisations.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: London, United Kingdom

Founded: 2020

Glassdoor: 4.7

Website LinkedIn Glassdoor

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Humaans

4 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the end-to-end customer relationship for strategic accounts, from onboarding through renewal and expansion.
•Conduct deep-dive discovery to define customer objectives, requirements, and the operational landscape needed to successfully deploy our solutions.
•Guide customers in tailoring and optimising our AI agent capabilities to solve unique operational challenges and maximise end-user resolution rates.
•Use AI tools to draft QBR materials, summarise call transcripts, flag account risk signals, and build repeatable assets faster.
•Proactively analyse performance data to track AI effectiveness, drive continuous improvement, and ensure customers realise measurable value (e.g., deflection, quality, CSAT).

Pay and Benefits

Perks:Health InsuranceVisionDentalLearning BudgetParental Leave

Key Requirements

•4+ years of experience in Customer Success, Account Management, or a related customer-facing role, ideally in B2B SaaS.
•Customer-Centric: deeply customer-obsessed, driven by delivering real, measurable business outcomes and value.
•Genuinely product-centric: you understand how software works and can translate technical capability into business value.
•AI-experienced: has meaningfully changed how they work using AI, and can walk us through what they built, what broke, and the outcome.
•Commercial instinct: enough CS and commercial experience to navigate enterprise relationships and have confident commercial conversations.

Experience:4+ yearsSaaSHR techAI

Skills:CommunicationRelationship managementCustomer-centricNegotiationProblem-solving

Languages:English

Tech Stack:AICRMData analysis

Company Brief

Humaans

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: London, United Kingdom

Founded: 2020

Glassdoor: 4.7

Website LinkedIn Glassdoor