Senior Associate, Fraud Partner Operations

DoorDash US
United States
Full timeUSD 69,000 - 101,500Function: Solutions Engineering & Sales EngineeringExperience: 4+ yearsSkills: ["Time management","Analytical skills","Written communication","Verbal communication","Root-cause analysis"]

Help safeguard the platform by scaling fraud queue reviews with outsourced BPO partners. Monitor queue health against operational goals, drive root-cause improvements through vendor QA, and use daily performance reporting and SQL-driven insights to inform leadership decisions. Independently lead queue launch and cross-training projects, partner with Analytics/WFM/Product and internal teams, and act as the escalation point for unified fraud-organization visibility.

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DoorDash US
DoorDash US
10 hours ago

Senior Associate, Fraud Partner Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Help safeguard the platform by scaling fraud queue reviews with outsourced BPO partners. Monitor queue health against operational goals, drive root-cause improvements through vendor QA, and use daily performance reporting and SQL-driven insights to inform leadership decisions. Independently lead queue launch and cross-training projects, partner with Analytics/WFM/Product and internal teams, and act as the escalation point for unified fraud-organization visibility.
Location: United States
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own day-to-day health of fraud queues worked by outsourced vendor partners, monitoring performance vs. operational goals and driving improvement plans
  • •Lead quality review programs with vendor QA teams and use root-cause analysis to improve review accuracy and fraud detection
  • •Combat fraud using data-driven insights and daily performance reporting to inform leadership decisions
  • •Independently champion projects from creation through execution, owning reporting, documentation, and process design with cross-functional stakeholders
  • •Build and run launch plans for new queues and cross-training initiatives, coordinating training, tooling, and go-live readiness as a subject matter expert

Pay and Benefits

Salary: USD 69,000 - 101,500
Perks:401kPaid ParentalWellness StipendCommuter BenefitsPaid LeaveMedicalDentalVisionPaid HolidaysDisabilityLife InsuranceHealth Insurance

Key Requirements

  • •4+ years of experience in fraud, finance, or other professional operations as an individual contributor
  • •Proven experience managing 3+ long-term projects with financial or process-improvement impact
  • •Previous experience managing BPOs
  • •Strong working knowledge of SQL for querying and analyzing relational databases
  • •Strong written and verbal communication to work with customers, cross-functional partners, and senior leaders
Experience:4+ yearsFraudFinanceProcess improvementBPO
Skills:Time managementAnalytical skillsWritten communicationVerbal communicationRoot-cause analysis
Languages:English
Tech Stack:FWSTHQSalesforceACCOAIModeSigmaSQL

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn