Aircall

4 months ago

Director, Forward Deployed Engineering & AI GTM Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead and scale the Forward Deployed Engineering team focused on Aircall’s AI Communication Agent, while staying engaged with customers, guiding GTM execution, and shaping product and roadmap through cross-functional collaboration across Sales, Marketing, Product, and Engineering.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Manager level

Key Responsibilities

•Lead, coach, and grow the Forward Deployed Engineering team from 3 FDEs today to 7–8 by H1 ‘26, setting clear standards for technical excellence, execution rigor, and customer impact.
•Stay closely involved in active customer engagements and strategic initiatives, providing technical guidance, solution direction, and senior-level support where needed.
•Drive strong AI Agents go-to-market execution by embedding disciplined operating practices across the team, including pipeline hygiene, forecasting accuracy, and effective collaboration with Sales, AM, SE, Partners, and CEs.
•Pilot the team using data-backed operating models, defining and tracking clear input and output KPIs to assess performance, drive accountability, and accelerate AI Agent adoption.
•Represent field execution and customer needs in close partnership with Product and Engineering, influencing roadmap priorities and delivery decisions.

Pay and Benefits

Salary: USD 160,000 - 200,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityPaid LeaveWellness Stipend

Key Requirements

•7+ years of experience in technical sales, solutions engineering, forward-deployed engineering, or professional services roles, with prior people-management experience strongly preferred.
•Strong technical foundation, including hands-on experience with APIs, integrations, and data-driven systems; ability to code in at least one language (e.g., Python or JavaScript).
•Demonstrated ability to lead execution in complex, cross-functional environments while staying close to the field.
•Experience working within overlay or specialist GTM models, with strong understanding of sales cycles, forecasting, and execution best practices.
•Excellent communication and stakeholder management skills, translating between technical and business audiences.

Experience:7+ yearsAISaaSCustomer communications

Skills:CommunicationLeadershipStakeholder managementTeam leadershipProblem-solving

Tech Stack:PythonJavaScriptAPIsCRMsHelp desksSystem-of-TruthAIAI Agents

Company Brief

Aircall

Provides a cloud-based phone system and call center platform for businesses, offering VoIP, call routing, analytics, integrations with CRM and helpdesk tools to support sales and customer support teams.

Industry: Telecommunications

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Paris, France

Founded: 2014

Website LinkedIn

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Aircall

4 months ago

Director, Forward Deployed Engineering & AI GTM Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Manager level

Key Responsibilities

•Lead, coach, and grow the Forward Deployed Engineering team from 3 FDEs today to 7–8 by H1 ‘26, setting clear standards for technical excellence, execution rigor, and customer impact.
•Stay closely involved in active customer engagements and strategic initiatives, providing technical guidance, solution direction, and senior-level support where needed.
•Drive strong AI Agents go-to-market execution by embedding disciplined operating practices across the team, including pipeline hygiene, forecasting accuracy, and effective collaboration with Sales, AM, SE, Partners, and CEs.
•Pilot the team using data-backed operating models, defining and tracking clear input and output KPIs to assess performance, drive accountability, and accelerate AI Agent adoption.
•Represent field execution and customer needs in close partnership with Product and Engineering, influencing roadmap priorities and delivery decisions.

Pay and Benefits

Salary: USD 160,000 - 200,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityPaid LeaveWellness Stipend

Key Requirements

•7+ years of experience in technical sales, solutions engineering, forward-deployed engineering, or professional services roles, with prior people-management experience strongly preferred.
•Strong technical foundation, including hands-on experience with APIs, integrations, and data-driven systems; ability to code in at least one language (e.g., Python or JavaScript).
•Demonstrated ability to lead execution in complex, cross-functional environments while staying close to the field.
•Experience working within overlay or specialist GTM models, with strong understanding of sales cycles, forecasting, and execution best practices.
•Excellent communication and stakeholder management skills, translating between technical and business audiences.

Experience:7+ yearsAISaaSCustomer communications

Skills:CommunicationLeadershipStakeholder managementTeam leadershipProblem-solving

Tech Stack:PythonJavaScriptAPIsCRMsHelp desksSystem-of-TruthAIAI Agents

Company Brief

Aircall

Industry: Telecommunications

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Paris, France

Founded: 2014

Website LinkedIn